Customer Success Manager

Ryft; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Opportunity to shape the future of payments

Job summary

Ryft, based in Manchester, is seeking a Customer Success Manager to enhance customer relationships and drive onboarding success. This role focuses on managing a portfolio of customers, ensuring their satisfaction and retention, while delivering valuable insights and product updates.

The ideal candidate should have experience in customer success within SaaS or fintech, alongside strong communication and organizational skills. Join us to shape the future of payments in a high-growth fintech environment.

Qualifications

• Experience in a customer success role within SaaS or fintech.
• Confident running structured meetings like onboarding sessions.
• Highly organized with strong attention to detail.

Responsibilities

• Manage the end to end customer lifecycle from onboarding through renewal.
• Build strong relationships with customers and understand their goals.
• Monitor customer health and engagement to improve satisfaction.

Skills

Customer success experience in SaaS or fintech

Strong relationship building

Clear communication skills

Data analysis

Proactive problem solving

Tools

CRM platforms

Customer success tools

Job description

Ryft is a rapidly growing, FCA-regulated payment facilitator that enables platforms and marketplaces to seamlessly onboard merchants and process payments with compliance built in. Backed by leading investors and fresh from our Series A raise, we’re scaling fast and looking for ambitious talent to join the journey.

About the role

We are looking for a Customer Success Manager to join our team and help our customers achieve measurable value from our platform. You will own the post‑sale relationship, drive adoption, ensure retention, and act as the voice of the customer internally. This is a high‑impact role for someone who is proactive, structured, and confident managing a portfolio of customers.

Key responsibilities

• Manage the end to end customer lifecycle from onboarding through renewal
• Build strong relationships with customers and understand their goals, challenges, and commercial context
• Deliver onboarding programs that drive fast time to value
• Monitor customer health and engagement and take action to improve satisfaction and retention
• Lead quarterly business reviews with customers and share insights, product updates, and recommendations
• Work closely with product, engineering, and support to advocate for customer needs
• Identify opportunities for revenue expansion and work with sales to progress them
• Maintain accurate records, forecasts, and activity logs in the CRM
• Contribute to playbooks, processes, and documentation to improve the customer success function

About you

• Experience in a customer success role within SaaS or fintech
• Strong relationship builder with clear communication skills
• Confident running structured meetings such as onboarding sessions
• Comfortable with data and able to translate insights into actions
• Highly organised with strong attention to detail
• Proactive problem solver with a commercial mindset
• Able to manage multiple accounts at once and prioritise effectively
• Familiarity with CRM platforms and customer success tools

What We Offer

• A chance to shape the future of payments at a high‑growth fintech