Customer Success Manager

Street Group; Manchester; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

An innovative company is seeking a dedicated product specialist to enhance the property industry with their groundbreaking CRM software. You will be the primary point of contact for new clients, guiding them through their journey and ensuring they maximize the benefits of the platform. This role offers the opportunity to work in a hybrid environment, fostering autonomy and collaboration. With a focus on customer experience, you will play a crucial role in supporting clients and implementing creative solutions. Join a passionate team and contribute to a mission that aims to transform the property sector for the better.

Benefits

Hybrid-working

£1000 holiday fund after 1 year

£500 yearly L&D budget

Birthday off

2 paid volunteering days

Enhanced maternity/paternity pay

Comfortable office space

Fully stocked fridge

Company events and happy hours

Qualifications

• Experience in estate agency with a passion for customer service.
• Strong IT literacy and ability to learn new technologies quickly.

Responsibilities

• Support clients in using the CRM and ensure they achieve great results.
• Collaborate with teams to design and implement new product features.

Skills

Customer Experience

Communication Skills

IT Literacy

Organizational Skills

Problem-Solving

Education

Estate Agency Background

Tools

CRM Software

Job description

Be the dedicated product specialist for our customers as they begin their journey with our game-changing software!

If you join us, you’ll be helping to improve the property industry for everyone by introducing our game-changing CRM to estate agents up and down the country, enabling them to deliver incredible customer experiences while supercharging their teams.

Over the past four years, we've been working on Street.co.uk - our groundbreaking product that's putting transparency, user experience and beautiful design at the heart of our industry. You’ll be the go-to for our new clients as they begin their journey using our CRM platform, constantly going above and beyond for our customers and helping them find their way around the system.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about the job.

• Immersing yourself in the company and building knowledge of our evolving product
• Ensuring feedback flows from Customer Success to the relevant business and product teams
• Supporting our clients to achieve great results with Street.co.uk; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the software
• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customer
• Implementing creative solutions to proactively resolve potential issues for customers
• Providing exceptional technical support via phone and email to Street clients
• Up-selling additional products to existing clients

A bit about you.

• You’ll have an Estate Agency background
• You are passionate about providing an excellent customer experience
• You have excellent written and verbal communication skills (fluency in written and spoken English)
• You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
• You're highly organised with exceptional attention to detail
• You have strong IT-literacy
• You’re keen to transition into a tech environment that strives to improve the property industry
• You have a strong interest in technology and the enthusiasm to quickly learn new products and features

Benefits.

• Hybrid-working - you can work from home up to 2 days per week
• Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away
• ‘Give something back’ - 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Joining a new team in an exciting business with huge ambition
• Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
• A chance to work on cutting-edge technology
• Comfortable, relaxed office space - office dogs welcome!
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
• Company and team off-sites, events and happy hours

Up to £27,000 base and an OTE of up to £35k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Hiring Particulars.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!