Customer Success Manager

OJ Digital; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

An innovative technology business in the financial services sector is seeking a Customer Success Manager to enhance client relationships and maximize product value. This role involves onboarding new customers, driving product adoption, and ensuring user satisfaction through proactive engagement. The ideal candidate will possess exceptional communication skills and a strong background in customer success within a SaaS environment. Join a forward-thinking company where your contributions will directly impact customer journeys and business growth.

Benefits

Pension

Cycle to Work Scheme

Qualifications

• Minimum of 2 years in a customer success role at a SaaS business.
• Strong ability to multitask, organise, and prioritise work effectively.

Responsibilities

• Onboard new client accounts with clear training.
• Build customer relationships and implement successful strategies.

Skills

Customer Success Management

Communication Skills

Multitasking

Strategic Planning

Education

Bachelor's Degree

Tools

CRM Systems

Job description

This range is provided by OJ Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Success Manager

The Role

Our client is a fast-growing and innovative technology business in the mortgage and financial services space. They’re looking to hire a Customer Success Manager to play a key role in building strong client relationships and ensuring users get maximum value from the platform. In this role, you’ll be responsible for onboarding new customers, driving product adoption, and supporting retention and growth through proactive engagement and expert guidance

• Onboard new client accounts with clear training
• Understand client needs and how they run their business
• Respond to ad hoc queries both on the telephone and by email
• Analyse usage data in order to perceive a client’s adoption, and any usage gaps, so you can drive more adoption
• Ensuring customers continue to see value in the product, and the benefits to them
• Build customer relationships and implementing successful strategies that will enhance customer journeys
• Work closely with internal stakeholders
• Adopt and maintain our customer CRM system
• Learn about 3rd party software that complete our marketplace

Required Skills and Qualifications

• Minimum of 2 years in a customer success role at a SaaS business
• Excellent written and verbal communication skills
• Strong ability to multitask, organise, and prioritise work effectively
• Able to communicate clearly with customers, and create strategies that grow platform adoption

The Package

• Base salary of £30,000-£35,500
• OTE of an additional £15,000-£20,000
• Pension
• Cycle to work scheme

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Sales, and Customer Service

• Industries

  IT Services and IT Consulting

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