Customer Success Manager

Jackalope Digital LLC; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

UpGuard is hiring a Customer Success Manager in the UK to onboard and enable customers of our CRPM platform. You will lead customer interactions, guide success journeys and ensure value delivery through effective listening and credible advice.

The ideal candidate is experienced in onboarding, skilled at relationship management, and articulate in cross-functional collaboration to resolve issues and drive retention.

Qualifications

• Experience leading customer interactions and onboarding.
• Detail-oriented, articulate and credible with listening skills.
• Strong communication across stakeholders.

Responsibilities

• Onboard and enable customers to adopt the CRPM platform.
• Own customer interactions and guide success journeys.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer success

Onboarding

Relationship management

Communication

Job description

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Why are we hiring for this role?

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail-oriented, articulate, and credible with the ability to listen effectively and provide clear advice.

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