Customer Success Manager

JR United Kingdom; East Midlands; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A growing FMCG Field Marketing company seeks a Customer Success Manager to enhance client ROI on marketing campaigns. This hybrid role requires managing existing clients and identifying new opportunities, with regular travel to client sites in the UK. Ideal candidates will have experience in field marketing and excellent client management skills.

Qualifications

• Experience as a Customer Success Manager or Account Manager in field marketing or FMCG.
• Excellent client management skills.
• Ability to identify new business opportunities.

Responsibilities

• Act as the main point of contact for FMCG clients.
• Manage and optimize client budgets.
• Lead team meetings and mentor junior staff.

Skills

Client Management

Data Analysis

Communication

Budget Management

Mentoring

Job description

Social network you want to login/join with:

Customer Success Manager, Nottinghamshire

Client:

som3 Recruitment

Location:

Nottinghamshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Customer Success Manager

Hybrid role with regular visits to customer sites.

We are seeking an experienced Account Manager / Customer Success Manager for a growing FMCG Field Marketing company.

Based remotely, you will manage and support new and existing clients, enhancing their ROI on field marketing campaigns.

You will:

• Act as the main point of contact for FMCG clients.
• Ensure all client activities/issues are addressed promptly and efficiently.
• Utilize data and technology to report trends and key insights, and suggest campaign improvements.
• Manage and optimize client budgets, providing regular progress reports.
• Identify and deliver additional business opportunities within existing clients.
• Prepare and communicate briefs and reports in line with your role.
• Lead relevant team meetings, exemplify good practice within the commercial team, and mentor junior staff according to company standards.

Your background:

You should be a CSM or Account Manager with experience in field marketing, FMCG, or in-store marketing/advertising.

Excellent client management skills and the ability to identify new opportunities are essential.

Experience working with well-known retail brands is preferred.

You can be based anywhere in the UK but must be willing to travel regularly to see clients and attend meetings in Nottinghamshire. A full UK driving license is required, with most clients located along the M4/M40 corridor.