Customer Success Manager

Fabric Recruitment; Bedford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Success Manager to serve customers across the UK. This role involves traveling to sites to install technology, configure systems, and provide training to users. The ideal candidate enjoys practical, hands-on work and thrives in high-energy environments. Additionally, they will gather feedback from customers and support them post-installation, ensuring successful adoption of the systems. A competitive salary ranging from £25,000 to £30,000 is offered, depending on experience, as well as performance bonuses.

Qualifications

• Experience in customer-facing roles.
• Ability to work independently and manage time effectively.
• Comfort with technology and hardware installations.

Responsibilities

• Travel to customer sites across the UK.
• Install company hardware and configure business systems on-site.
• Deliver hands-on training to various staff members.
• Provide go-live support and collect customer feedback.

Skills

Customer training

On-site support

Communication skills

Problem-solving

Job description

Job Description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role :

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

This role suits someone who prefers :

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

About you :

Very confident in f...