Customer success Manager

Oxoid Remel Microbiology; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, continues over 100 years of microbiology excellence. With a broad portfolio of instruments, services, and global resources, we help customers achieve their objectives with quality and performance.

Join us as we enter the next growth chapter. Be part of a team that collaborates cross-functionally across Support, Product, Finance and Legal to deliver solutions that matter to our customers today, tomorrow and for life.

Job description

Joining our team, you'll play an active part in helping to deliver meaningful impact. At Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, we play a crucial role in accurate identification and targeted treatment for diseases, ensuring food and beverage safety, and supporting pharmaceutical manufacturing integrity. Our products and services are designed to meet the highest standards of quality and performance, helping our customers achieve their objectives efficiently and effectively.

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they're leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

This is an exciting time to join us as we continue to build on more than 100 years of microbiology excellence. With a broad portfolio of instruments, services, and global resources, we're steadfast in our commitment to helping you succeed. Together, we can cultivate a thriving microbiology culture that supports you today, tomorrow, and for life. Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, is now under the ownership of Astorg, a leading private equity firm with deep healthcare sector expertise and proven track record in diagnostics. With the continuity of trusted brands, established expertise and a long-standing reputation in microbiology, we're looking for talented people to join us as we enter our next chapter of growth. Come and be part of what's next for our company.