Clinical Customer Development Specialist

Thermofisher Scientific; Hemel Hempstead; On-site; GBP 55,000 - 75,000; Full time

Job summary

Thermo Fisher Scientific in the North of England is seeking a Clinical Customer Development Specialist to support procalcitonin testing strategies and antibiotic stewardship in diverse healthcare settings. You will develop account plans, engage with Laboratory Leadership and Clinical Leads, and help shape hospital-wide test adoption.

Join a sales & marketing team focused on education, clinical insights, and cross-functional collaboration to deliver measurable growth and improved patient

Qualifications

• Bachelor's degree in Healthcare/Medical Sciences, Biochemistry, or related field (equivalent experience considered; PhD preferred).
• 3-5+ years of healthcare experience, preferably in diagnostic lab settings or customer development.
• Clinical/scientific background and experience in Health Economics and Market Access preferred.
• Proven track record in cross-functional healthcare environment.
• Strong analytical, presentation, and organizational skills.

Responsibilities

• Take accountability for account profiling, targeting, and developing of healthcare providers within designated region
• Establish relationships with key customers from Laboratory Leadership, C-suite, and Clinical Leads
• Define business strategies aligned with License Partners and related activities on target accounts
• Gain agreement from key decision-makers for broad test utilization and hospital-wide protocol adoption
• Analyze account dynamics to understand customer objectives and clinical challenges
• Deliver education programs through 1:1 presentations and clinical sessions
• Cooperate with regional Scientific Liaisons and Marketing teams to provide clinical insights
• Represent Thermo Fisher at local, regional, national, and international meetings and events
• Be accountable to an annual operating growth plan and specific activity metrics

Skills

Analytical skills

Presentation skills

Relationship building

Organizational skills

Education

Bachelor's degree in Healthcare/Medical Sciences, Biochemistry, or related field

Tools

SFDC CRM

Microsoft Excel

Word

PowerPoint

Outlook

Job description

• Take accountability for account profiling, targeting, and developing of healthcare providers within designated region
• Establish relationships with key customers from Laboratory Leadership, C-suite, and Clinical Leads
• Define business strategies aligned with License Partners and related activities on target accounts
• Gain agreement from key decision-makers for broad test utilization and hospital-wide protocol adoption
• Analyze account dynamics to understand customer objectives and clinical challenges
• Deliver education programs through 1:1 presentations and clinical sessions
• Cooperate with regional Scientific Liaisons and Marketing teams to provide clinical insights
• Represent Thermo Fisher at local, regional, national, and international meetings and events
• Be accountable to an annual operating growth plan and specific activity metrics

We are seeking a highly motivated Clinical Customer Development Specialist ideally located in the North of England territory to join our Sales & Marketing team at Thermo Fisher Scientific Inc. In this role, you will have the unique opportunity to support procalcitonin (PCT) testing strategies in healthcare settings to advance the diagnosis of bacterial infection and antibiotic stewardship.

• Bachelor's degree in Healthcare/Medical Sciences, Biochemistry, or related field (equivalent experience considered; PhD preferred)
• 3 - 5+ years of healthcare experience, preferably in diagnostic lab settings or customer development
• Clinical/scientific background and experience in Health Economics and Market Access preferred
• Proven track record in cross-functional healthcare environment
• Strong analytical, presentation, and organizational skills
• Ability to establish and develop strong customer relationships
• Experience with customer segmentation and account mapping
• Proficiency with SFDC CRM, Microsoft Excel, Word, PowerPoint, and Outlook

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, outstanding customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.