Customer Success Leader – Commonwealth (Remote UK)

Axon Enterprise; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Axon Enterprise is seeking a Manager, Customer Success for the Commonwealth to lead a distributed team across UK, Canada, and Australia. You will coach CSMs, drive retention and adoption, and own executive relationships to ensure measurable outcomes.

Travel ~40–50% and collaboration with Sales, Services, Support, Product, and Marketing are key. You will build strategic roadmaps, oversee QBRs, and develop success plans for major accounts, balancing regional needs with Axon’s broad ecosystem of

Qualifications

• 8+ years in customer-facing roles; 3+ years managing a CS team
• Proven success leading teams serving enterprise and public-sector customers
• Track record driving retention, adoption, and satisfaction through a team
• Experience with QBRs, success planning, and executive stakeholder management at scale
• Ability to coach others on CS activities: onboarding, adoption, escalation coordination, renewal readiness, and expansion signals
• Strong partnership skills across Sales, Professional Services, Support, and Product
• Familiarity with Salesforce, Gainsight, and CS tooling
• Understanding of SaaS, cloud, and connected-device / hardware ecosystems
• Willingness to travel extensively across global time zones
• Degree or equivalent experience

Responsibilities

• Lead and develop the team across Commonwealth territories (UK, Canada, Australia)
• Drive strategic customer outcomes by building value roadmaps and leading executive business reviews
• Orchestrate cross-functional collaboration with Sales, Pro Services, Support, Product and Marketing
• Operate across regions and time zones with regular travel (40–50%) to customer sites and hubs

Skills

Customer success leadership

Enterprise & public-sector

Team management

Executive stakeholder management

Cross-functional collaboration

Travel & global time zones

Education

Degree or equivalent experience

Tools

Salesforce

Gainsight

Job description

Axon Enterprise is seeking a Manager, Customer Success for the Commonwealth to lead a distributed team across UK, Canada, and Australia. You will coach CSMs, drive retention and adoption, and own executive relationships to ensure measurable outcomes.

Travel ~40–50% and collaboration with Sales, Services, Support, Product, and Marketing are key. You will build strategic roadmaps, oversee QBRs, and develop success plans for major accounts, balancing regional needs with Axon’s broad ecosystem of