Customer Success Lead at AI CRM MarTech SaaS

JR United Kingdom; Slough; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading AI MarTech SaaS company is seeking a Customer Success Lead to enhance their client relationships with major retailers. This role focuses on transforming CRM strategies while leading a professional services team, ensuring commercial success and growing accounts. The ideal candidate has a strong background in customer success or agency work related to CRM and a commercial mindset.

Qualifications

• Experience focused on CRM, ESP, or CDP.
• Ability to grow accounts and secure repeat business.

Responsibilities

• Own and grow client relationships with major eCommerce retailers.
• Plan and deliver CRM strategy and customer journey mapping.
• Oversee a team including CRM and Campaign Managers.

Skills

Customer success experience

Commerciality

Job description

Social network you want to login/join with:

Customer Success Lead at AI CRM MarTech SaaS, Slough

Client:

Grey Matter Recruitment

Location:

Slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

This is a fantastic opportunity to build relationships with some of the world's largest retailers and transform their CRM strategy while working for a hugely successful AI MarTech SaaS company.

The Company

• Founded by some of the biggest names in technology
• 15 global offices
• Highly successful and secure public company

The Role

• Own and grow client relationships with some of the biggest eCommerce/retailers in the world
• Plan and deliver CRM strategy and customer journey mapping
• Oversee a professional services team including CRM Managers, Campaign Managers, and ESP professionals

Requirements

• Customer success or agency experience focused on CRM / ESP / CDP
• Commerciality - grow accounts and secure repeat business