Customer Success Lead at AI CRM MarTech SaaS

JR United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

An exciting opportunity for a Customer Success Lead at a leading AI MarTech SaaS company. This role involves fostering key relationships with top retailers to revolutionize their CRM strategies, while leading a specialized team for optimal results.

Qualifications

• Experience in CRM, ESP, or CDP environments.
• Proven track record in account growth and customer retention.

Responsibilities

• Own and grow client relationships with major eCommerce retailers.
• Plan and deliver CRM strategy and customer journey mapping.
• Oversee professional services team roles including CRM Managers.

Skills

Customer success experience

CRM knowledge

Commerciality

Job description

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Customer Success Lead at AI CRM MarTech SaaS, London

Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

This is a fantastic opportunity to build relationships with some of the world's largest retailers and transform their CRM strategy while working for a hugely successful AI MarTech SaaS.

The Company

• Founded by some of the biggest names in technology
• 15 global offices
• Highly successful and secure public company

The Role

• Own and grow client relationships with some of the biggest eCommerce/retailers in the world
• Plan and deliver CRM strategy and customer journey mapping
• Oversee a professional services team including CRM Managers, Campaign Managers, and ESP professionals

Requirements

• Customer success or agency experience focused on CRM / ESP / CDP
• Commerciality - grow accounts and secure repeat business