AI PropTech Customer Success Specialist

Hirecracker; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Equity

Job summary

Hirecracker in London is seeking a Customer Success Specialist to onboard early customers, drive adoption and growth of its AI-driven property-operations platform. You will partner with the CS Manager, Product and Engineering to deepen product usage and client value.

This role suits someone with 1–2 years in CS or SaaS, who is curious, data‑driven and eager to advance in a fast-paced startup. Office four days per week with equity offered.

Qualifications

• 1–2 years in Customer Success, Implementation, Account Management or B2B SaaS.
• Interest in AI, automation and SaaS,strong data and dashboard skills.
• Comfort with documenting customer feedback and workflows.

Responsibilities

• Support onboarding, data checks, user accounts and go-live prep.
• Build day-to-day relationships and respond to questions quickly.
• Monitor usage, health and escalation trends; flag risks and opportunities.
• Create and maintain knowledge bases, onboarding materials and reports.
• Help improve AI-enabled workflows for onboarding and health tracking.
• Collaborate with Product/Engineering to report feedback and issues.
• Diagnose issues related to configuration, data quality or usage.
• Explain platform value clearly to non-technical users.

Skills

Customer Success

B2B SaaS

AI

Onboarding

Implementation

Product Adoption

Integrations

API

Webhooks

PropTech

Operations

Education

Bachelor's degree (Russell Group or top university)

Tools

CRM

Data dashboards

Twilio

WhatsApp Business API

Job description

Hirecracker in London is seeking a Customer Success Specialist to onboard early customers, drive adoption and growth of its AI-driven property-operations platform. You will partner with the CS Manager, Product and Engineering to deepen product usage and client value.

This role suits someone with 1–2 years in CS or SaaS, who is curious, data‑driven and eager to advance in a fast-paced startup. Office four days per week with equity offered.