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Customer Success Lead

Annapurna

Greater London

On-site

GBP 35,000 - 45,000

Full time

10 days ago

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Job summary

An innovative startup in London is seeking a Customer Success Lead to enhance employee wellbeing solutions. This pivotal role requires a strong background in Customer Success within a B2B SaaS environment. You will work closely with the founding team to drive platform adoption and improve onboarding processes. Ideal candidates will thrive in a dynamic startup setting and possess a commercial mindset. If you are passionate about making a difference in employee wellbeing and enjoy collaborating with diverse stakeholders, this is an exciting opportunity to join a forward-thinking company.

Qualifications

Proven success in Customer Success or Implementation roles.
Experience in a B2B SaaS environment is essential.

Responsibilities

Ensure platform adoption across customer base.
Collaborate with founding team to improve onboarding.

Skills

Customer Success Management

B2B SaaS

Onboarding Processes

Stakeholder Management

Commercial Mindset

Direct message the job poster from Annapurna

Annapurna are working in partnership with a London-based startup whose solution enables companies of all sizes to improve the wellbeing of their employees.

As the business has established successful partnerships with industry leaders spanning Financial Technology, Transportation, and Retail, they're now searching for a Customer Success Lead who will play a critical role in ensuring the adoption of their platform across their customer base.

Working closely with the founding team, key requirements for this role include:

a track record of success in a Customer Success and/or Implementation role within a B2B SaaS organisation
a clear focus on improving onboarding and adoption processes, with a true commercial mindset
experience working with stakeholders in the HR function (HR Director, VP People, CHRO...) would be a bonus, but not essential
comfortable operating in an early-stage, startup environment and helping to establish processes and systems on the fly
able to work primarily 'in-office' in a Central London HQ

Disclaimer: Annapurna is acting as a recruitment agency with regards to this vacancy. We are an equal opportunities employer and welcome applications from all sections of society and do not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Consulting
Industries
Financial Services, Software Development, and Internet Marketplace Platforms

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