Customer Success & Growth Specialist

Baker Labels; Brentwood; On-site; GBP 30,000 - 42,000; Full time

Job summary

Baker Labels, based in Brentwood, Essex, is seeking a motivated Customer Success & Development team member to join the commercial team. You will help develop new customers and identify opportunities within existing accounts, supporting the sales team to deliver value and growth across sectors.

The role is suited to someone who enjoys talking to people, is highly organised, and eager to learn about labels and packaging.

Qualifications

• Excellent communication with customers via phone, email and in-person.
• Able to identify customer needs and opportunities.
• Organised with strong follow-up discipline.
• Comfortable working in a proactive, sales-support environment.

Responsibilities

• Support new customer development and onboarding in line with strategy.
• Identify opportunities within existing accounts for products and services.
• Collaborate with sales to qualify leads and create meaningful introductions.
• Research prospective customers and key decision-makers to fit strategic goals.
• Initiate conversations and arrange meetings for the sales team.
• Provide progress reports on pipeline and relationship status.

Skills

Strong communication

Written English

Relationship building

Prospecting research

CRM basics

Job description

Baker Labels, based in Brentwood, Essex, is seeking a motivated Customer Success & Development team member to join the commercial team. You will help develop new customers and identify opportunities within existing accounts, supporting the sales team to deliver value and growth across sectors.

The role is suited to someone who enjoys talking to people, is highly organised, and eager to learn about labels and packaging.