Customer Success Executive (HF136168144)

Flourish; Leeds; In loco; GBP 44.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full training and development

Clear progression opportunities

Award-winning AI business

Descrizione del lavoro

Flourish in Leeds is seeking an entry-level Customer Success Executive to help customers get the most value from our AI-powered SaaS platform. You will build relationships, support onboarding, and become a trusted partner in helping clients achieve their goals.

This role offers full training, exposure to customer success and commercial growth, and clear progression into senior roles as you develop within a fast-growing, PE-backed tech company.

Competenze

• Strong communication skills are essential for building relationships with customers.
• Experience with onboarding and configuring SaaS platforms is desirable but not required.
• A graduate with extracurricular achievements or leadership experience is considered.
• You may come from recruitment, retail, hospitality, or customer service and want a tech career.

Mansioni

• Build and maintain strong relationships with customers.
• Support customers during onboarding and implementation.
• Regularly engage with customers via phone, email and virtual meetings.
• Understand customer goals and maximise value from the platform.
• Monitor satisfaction and identify opportunities to improve experience.
• Collaborate with internal teams to ensure best outcomes.
• Manage and develop your own portfolio of customer accounts.

Conoscenze

Strong communicator

Relationship building

Customer onboarding

SaaS knowledge

Formazione

Graduate (any field)

Descrizione del lavoro

Customer Success Executive (HF136168144)

Entry Level Customer Success Executive

Leeds | £28,000-£30,000 Base Salary + £16,000-£25,000 OTE

Are you ambitious, people-focused, and looking for a career where your hard work can accelerate your progression? Do you enjoy building relationships, helping people, and being part of a fast-paced, growing business? Want to join an award-winning AI company that's transforming how businesses grow and succeed? We're working with a high-growth technology company based in Leeds that is changing the way businesses use AI to drive commercial success. Their platform helps clients achieve an average 8:1 return on investment, they've recently received industry recognition for their innovative use of AI, and generated over £3.5 million in revenue last year alone.

Backed by private equity and with ambitious growth plans ahead, they're now looking to invest in the next generation of Customer Success talent.

The Role As a Customer Success Executive, you'll be responsible for helping customers get the most value from the platform. You'll build strong relationships, support customers throughout their journey, and become a trusted partner who helps them achieve their goals.

This is a fantastic opportunity for someone looking to build a long-term career within the SaaS and technology sector. You'll receive full training, work closely with experienced leaders, and gain exposure to both customer success and commercial growth.

Your responsibilities will include:

• Building and maintaining strong relationships with customers
• Supporting customers during onboarding and implementation
• Regularly engaging with customers via phone, email and virtual meetings
• Understanding customer goals and helping them maximise value from the platform
• Monitoring customer satisfaction and identifying opportunities to improve their experience
• Working collaboratively with internal teams to ensure customers achieve the best possible outcomes
• Managing and developing your own portfolio of customer accounts

Whilst this role focuses on customer success and relationship management, there is a clear progression path in place, with opportunities to move into Senior Customer Success, Account Management and other commercial roles as you develop.

Who We're Looking For Previous SaaS or Customer Success experience isn't essential.

What matters most is that you're a strong communicator who enjoys working with people, building relationships, and helping others succeed.

You may currently be:

• Working in recruitment and looking for a more customer-focused commercial role
• Coming from retail, hospitality, estate agency or customer service
• A graduate with strong extracurricular achievements or leadership experience
• Working in a people-focused role and looking to break into the technology sector

We're looking for people who are:

• Ambitious and motivated by progression
• Confident communicators who enjoy building relationships
• Empathetic and customer-focused
• Organised and proactive
• Curious, eager to learn and open to feedback
• Positive, resilient and solution-oriented
• Looking to build a long-term career within a growing technology business

What's On Offer?

• £28,000-£30,000 base salary
• £16,000-£25,000 uncapped OTE
• Full training and development programme
• Clear progression opportunities
• Opportunity to join an award-winning AI business
• PE-backed company with exciting growth ambitions
• Exposure to one of the fastest-growing sectors in technology
• Collaborative, supportive and high-performing team environment

This role is ideal for someone who enjoys working with people, building lasting relationships, and helping customers achieve their goals. With structured development, genuine progression opportunities, and a market-leading AI platform, it's an excellent opportunity to launch a successful career within Customer Success and SaaS