Customer Success Executive

Enable Services; Ipswich; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a growing team as a Customer Success Executive at a leading digital transformation consultancy. In this role, you'll build strong relationships with customers, ensure they are satisfied and supported, and identify opportunities for improvement. Ideal for someone with customer service experience ready for a relationship-focused position.

Benefits

21 days holiday + bank holidays & birthday

Break-out area and kitchen facilities

Focus on teamwork allowing individuals to flourish

Career Development Pathways

Full Solutions Training Provided

Qualifications

• At least 1 year of experience in a customer service role.
• Comfortable using digital tools and learning new software platforms.
• Positive attitude and a genuine desire to help customers succeed.

Responsibilities

• Build strong, ongoing relationships with customers through calls, emails, and meetings.
• Proactively check in with customers to ensure satisfaction.
• Identify opportunities to improve customer experience and promote service adoption.

Skills

Communication

Listening

Organizational Skills

Proactivity

Customer Relationship Management

Job description

We're looking for a Customer Success Executive to join our growing team. You'll be the friendly face (and voice) of enable.services, proactively reaching out to our valued customers to ensure they’re getting the most out of their software and services.

This is a great opportunity for someone with a background in customer service who’s ready to take the next step in a more strategic and relationship-focused role.

What You’ll Do

• Build strong, ongoing relationships with our customers through regular calls, emails, and meetings
• Proactively check in with customers to ensure they’re satisfied and supported
• Identify opportunities to improve customer experience and promote service adoption
• Collaborate closely with our technical and sales teams to resolve issues and deliver solutions
• Gather and share feedback to help shape our products and services

What You’ll Bring

• At least 1 year of experience in a customer service role
• Confident communicator with great listening skills
• Proactive, organised, and keen to build strong relationships
• Comfortable using digital tools and learning new software platforms
• Positive attitude and a genuine desire to help customers succeed

Who are enable.services?

We are Digital Transformation Consultants, proudly delivering tailored software solutions that drive real results. As partners of SugarCRM, EspoCRM, Make, and Mautic, we help businesses streamline their processes, boost productivity, and achieve their goals.

Working Environment

At enable.services, we believe in teamwork, creativity, and growth. Our supportive office culture encourages collaboration, celebrates success, and provides space for you to thrive in your role.

Benefits:

• 21 days holiday a year + bank holidays & your birthday
• Break-out area and kitchen facilities
• A working environment focused on teamwork that also allows individuals to flourish
• Career Development Pathways
• Full Solutions Training Provided
• Base salary of 24k + depending on experience

Note: The successful applicant must be eligible to work in the United Kingdom.