Customer Success Executive

William Reed; Crawley; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Long service holiday reward

Christmas office closure

Holiday purchase scheme

MeDay

Volunteering day

Hybrid and agile working

Enhanced pension contributions

Life assurance

Group Income Protection

Family-friendly policies

Health and wellbeing support

Disability Confident CommittedEmployer

Cycle to Work scheme

Electric Car scheme

Job summary

William Reed is seeking a Customer Success Executive to support the commercial teams across The Grocer, Convenience Store and Forecourt Trader brands. You will turn campaign performance into compelling client stories, help with reporting, and contribute to client retention and growth from Gatwick or London/Brighton offices.

You'll work with sales, editorial, marketing, events, audience and data teams to deliver insights and improve proposals and client experience.

Qualifications

• Commercial mindset with interest in campaign performance and client value.
• Experience interpreting data, reporting metrics or campaign results.
• Excellent written and verbal communication; ability to present to diverse audiences.
• Ability to turn data and research into engaging client-ready materials.
• Strong organizational skills; manage multiple projects and priorities.
• Confidence working with cross-functional stakeholders and building relationships.

Responsibilities

• Create campaign reports, insights and evidence showing performance vs objectives.
• Strengthen sales proposals and presentations with audience insight and case studies.
• Develop client-facing materials turning data into clear stories.
• Coordinate campaign information from multiple sources and ensure timely, accurate reporting.
• Maintain case studies, testimonials and sales tools for commercial discussions.
• Collaborate with sales, editorial, marketing, events, audience and data teams.
• Provide insights and recommendations for client reviews and renewals.
• Support cross-functional teams in delivering compelling client outcomes.
• Assist in improving reporting and proposals across campaigns.

Skills

Commercial mindset

Data interpretation

Communication skills

Presentation skills

Organization

Stakeholder management

Job description

Customer Success Executive

Department: Customer Success

Employment Type: Permanent - Full Time

Location: Gatwick

Description

As a Customer Success Executive, you'll play a key role in helping our commercial teams demonstrate the value of our marketing solutions across The Grocer, Convenience Store and Forecourt Trader brands. By turning campaign performance, audience insight and customer data into compelling stories, you'll help clients understand the impact of their investment, support stronger commercial conversations and contribute to long‑term customer retention and growth.

Working across digital advertising, print, events and integrated partnerships, you'll partner with teams across the business to improve reporting, strengthen proposals and enhance the overall client experience.

This role could be a great fit for someone who wants to develop their career in digital marketing, media, client services, customer success, PR or analytics.

This role can be based from either our London or Brighton office locations.

What You’ll Be Doing

• Familiarity with or experience in digital marketing, media, client services, customer success, PR or analytics in a coordinator, assistant or executive role.
• Creating campaign reports, insights and commercial evidence that clearly demonstrate performance and value against client objectives
• Strengthening sales proposals and customer presentations with audience insight, research, case studies and proof points
• Developing compelling client‑facing materials that turn data, results and campaign outcomes into clear and persuasive stories
• Coordinating campaign information from multiple sources and ensuring reporting is accurate, consistent and delivered on time
• Maintaining case studies, testimonials, audience evidence packs and sales tools that inform commercial conversations across the business
• Partnering with sales, editorial, marketing, events, audience and data teams to exchange feedback, identify opportunities and improve client outcomes
• Contributing to client review and renewal discussions by providing insights, recommendations and evidence that help drive retention and account growth

What You’ll Need

• A commercially minded approach and an interest in identifying what drives campaign performance, customer engagement and client value
• Experience interpreting data, reporting metrics or campaign results and translating them into meaningful insights and recommendationsExcellent written and verbal communication skills, with the ability to present information clearly to a range of audiences
• The ability to turn data, research and complex information into engaging presentations, reports and client‑ready materials
• Strong organisational skills, with the ability to manage multiple projects and priorities simultaneously
• Confidence working with stakeholders across different teams and building effective relationships internally and externally

Benefits & Initiatives

• Generous annual leave –25 days plus standard England and Wales bank holidays for full‑time employees
• Long service holiday reward – Receive an extra day's annual leave for each year of service after six years, up to a maximum of 30 days plus bank holidays for full‑time colleagues
• Christmas office closure – Enjoy additional paid leave between Christmas Day and New Year's Day to cover discretionary office closure days
• Holiday purchase scheme – Buy up to three additional days' annual leave each year and spread the cost over up to six months
• MeDay – Take an additional paid day off to celebrate your birthday, a cultural or religious event, or another occasion that is meaningful to you
• Volunteering day – One paid day each year to support a charity, community group or cause close to your heart
• Hybrid and agile working – Flexible ways of working to help you balance work and life commitments (role dependent)
• Enhanced pension contributions – Benefit from employer pension contributions above the statutory minimum
• Life assurance – Providing financial protection and peace of mind for you and your loved ones
• Group Income Protection – Financial support if you're unable to work due to long‑term illness or injury
• Family-friendly policies – Enhanced pay entitlements to support you and your family during important life events
• Health and wellbeing support, including:
  • Healthcare cash plan
  • Employee Assistance Programme (EAP)
  • Virtual GP service
  • Health and wellbeing resources and tools
• Commitment to Equity, Diversity and Inclusion – Supported by employee‑led networks, with a culture where everyone feels welcome and valued. We are proud to be a Disability Confident Committed employer
• Cycle to Work scheme – Save money and support a healthier commute
• Electric Car scheme – Access an affordable and sustainable way to drive an electric vehicle