Customer Success Executive

Inspiring Interns; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic technology company in London seeks a Customer Service Executive to support clients and ensure their success with the company’s solutions. The ideal candidate will excel in communication and organisation, and will be trained in the flexible workspace industry. The role includes preparing reports, onboarding new clients, and collaborating with various teams. Competitive salary and flexible working options are offered.

Benefits

Competitive salary

Career progression opportunities

Training and development

Flexible working environment

Qualifications

• Demonstrated ability to communicate effectively with clients and colleagues.
• Strong organisational skills to manage various objectives and projects.
• Open-mindedness to absorb new ideas and learn fast.
• Pursuit of high-quality performance in tasks.

Responsibilities

• Support the Customer Success Managers to ensure client goals are achieved.
• Become an expert in the company's solutions for training customers.
• Prepare performance reports and attend client meetings.
• Collaborate with Sales on onboarding new clients and manage stakeholder communications.
• Partner with Product to share client feedback for improvements.
• Conduct market research for new partners and optimize their branding.

Skills

Communication

Organised

Open minded

High standards

Job description

We are looking for a super organised, dynamic, friendly Customer Service Executive with bags of initiative and drive.

Our solutions directly power thousands of flexible workspace partners to accomplish their sales and marketing goals, from the global scale of WeWork through to an independent occupier advisor.

In July 2024, we processed $350m of contract value leads for Flexible Workspace Operators, making our system the largest source of aggregate supply and demand in the UK.

At our company, you will directly work on solving some of the hardest technology, data and scale challenges that will bring in a new standard of workspace hospitality to the benefit of hundreds of millions of professional workers worldwide.

About you

• Communication - beyond the essentials of speaking and articulating clearly, knowing how, what and when to communicate with colleagues and clients.
• Organised - you will be challenged with a variety of objectives and projects, strong personal systems for organisation and management.
• Open minded - open minds absorb new ideas, learn faster, ask great questions and more easily understand the world from different perspectives.
• High standards - you consistently pursue high-quality performance and outcomes in everything you do.

About the Customer Success Executive [CSE] Role

• Our Customer Success team is central to everything we do, operating horizontally across the business and interacting with every team, every client, every project.
• Supporting our Customer Success Managers in their goal of ensuring our clients achieve their desired goals through our technology.
• Becoming an operational expert in our solutions, to enable you to provide the best training and support for all our customers.
• Preparing monthly and quarterly performance reports for each client and attending client meetings.
• Partnering with our Sales team on onboarding new clients, owning the experience and keeping all stakeholders informed.
• Partnering with our Product team by sharing client input and feedback on technology ideas and improvements.
• Market research of new Flexible Workspace partners, setup and data onboarding of partners, and optimising their brand and marketing assets to achieve professional, performant outcomes.

Our Commitment to you

• Competitive salary & package.
• An exciting fast paced, fast progression career and company.
• Kind and compassionate colleagues and culture.
• Training and development - Within the first month you will be trained on the flexible workspace industry, our software and your key responsibilities. There will also be the opportunity for external specialist training courses within the first year of employment.
• Flexible working - we are pragmatic not dogmatic, be where you are most effective at producing the best outcome for the company.