Customer Success Executive

Tiger Recruitment; City Of London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Tiger Recruitment in Central London is seeking a Customer Success Executive to join a growing technology-enabled business. The role focuses on onboarding new customers, building strong relationships, and driving account growth, with a salary around £30,000 per year.

You will be proactive, organised and capable of working independently to ensure a positive customer experience and continued service adoption.

Qualifications

• Experience in customer success or account management is preferred.
• Strong communication and problem-solving skills.
• Organised, proactive and able to manage multiple priorities.
• Interest in technology and growing with a developing business.

Responsibilities

• Support new customers through onboarding and ensure a smooth service introduction.
• Build and maintain strong customer relationships through regular communications.
• Be a key contact for customer enquiries and coordinate needed support.
• Identify opportunities to grow existing accounts and cross-sell services.
• Monitor engagement and address potential retention risks proactively.
• Gather feedback and share insights with teams to improve the service.

Skills

Customer onboarding

Relationship building

Account management

Job description

Customer Success Executive
Central London
£30,000
Full-time, permanent

An exciting opportunity for a personable, proactive and commercially minded Customer Success Executive to join an established and growing business within the technology sector. This is a varied, hands-on role suited to someone who enjoys building relationships, solving problems and delivering an excellent customer experience.

What you'll do:

• Supporting new customers through the onboarding process and ensuring a smooth introduction to the service.
• Building and maintaining strong customer relationships through regular communication and follow-ups.
• Acting as a key point of contact for customer enquiries, resolving queries and coordinating support where needed.
• Identifying opportunities to develop existing accounts and introduce additional services.
• Monitoring customer engagement, identifying potential concerns and taking proactive steps to support retention.
• Gathering customer feedback and sharing insights with internal teams to help improve the overall service.
• Reviewing existing processes and identifying ways to improve efficiency and the customer experience.

Who you are:

• A personable and confident communicator who enjoys building relationships and speaking with people.
• Proactive and solutions-focused, with the ability to take ownership and work independently.
• Commercially aware, with an interest in customer success, account management and business development.
• Highly organised and adaptable, with the ability to manage competing priorities.
• Someone who takes pride in delivering a positive customer experience and going the extra mile.
• Interested in technology and keen to develop within a growing, evolving business.

Ref: MB227887



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