Customer Success Executive

TN United Kingdom; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Customer Success Executive to join their dynamic team. This role is pivotal in managing existing accounts and onboarding new partners within the financial services, tech, and media sectors. The ideal candidate will possess strong analytical and communication skills, along with a background in customer-facing account management. You will be responsible for identifying new sales opportunities, negotiating terms, and collaborating with various teams to ensure account success. Join a forward-thinking company where your contributions will directly impact business growth and customer satisfaction.

Benefits

Health Insurance

Pension

Travel Scheme

Bonus

Qualifications

• Minimum 3 years in customer-facing account management, preferably in tech or finance.
• Strong analytical and communication skills are essential for this role.

Responsibilities

• Manage multiple customer accounts and identify new sales opportunities.
• Provide product support and onboard new customers.

Skills

Account Management

Communication Skills

Analytical Skills

Negotiation Skills

Organizational Skills

Education

Degree in Business or IT

Relevant Experience

Tools

CRM Software

Google Analytics

MS Office

Job description

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Job Title: Customer Success Executive

Whytematter is excited to recruit a Customer Success Executive for our growing client in the financial services, tech, and media sectors.

This role offers the opportunity to manage existing accounts, onboard new partners, and develop long-term relationships, contributing directly to account success and business growth.

Key Responsibilities:

• Manage multiple customer accounts and identify new sales opportunities.
• Negotiate commercial and contractual terms.
• Attend meetings, conferences, and exhibitions, primarily within the UK.
• Share knowledge and assist junior staff.
• Understand market and customer needs for growth opportunities.
• Provide product support and onboard new customers.
• Monitor activities and report to management.
• Collaborate with engineering and product teams.

Personal Attributes:

• Determined, eager, confident, empathetic, organized.

Qualifications:

• Degree in business or IT, or relevant experience.
• Minimum 3 years in customer-facing account management, preferably in tech or finance.
• Strong analytical, communication, and MS Office skills.

Desirable Skills:

• Experience in fintech, e-commerce, or financial services.
• Knowledge of web development, CRM, Google Analytics.

Must be eligible to work in the UK and align with our values: SMART, EFFICIENT, OPEN, PASSIONATE, ACCOUNTABLE.

Remuneration: Competitive salary with benefits including bonus, health insurance, pension, travel scheme, and more.

Contact: Mairead Moore, Co-Founder