Customer Success Engineer, German Speaking

Postman; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Full medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Donation-matching program

Job summary

Postman is seeking a Customer Success Engineer to join their growing team in Greater London. This role requires 6-8+ years in a customer-facing technical position, partnering with Customer Success Managers to create solutions for complex challenges.

The ideal candidate will possess a strong foundation in Computer Science, programming experience in JavaScript, and a deep understanding of APIs and DevOps practices. Full medical coverage and flexible PTO are part of the benefits package offered.

Qualifications

• 6–8+ years in a technical customer-facing role with hands-on problem solving.
• Experience with modern scripting languages and developer workflows.
• Ability to create reusable technical guides and solutions.

Responsibilities

• Unblock customers on architectural challenges and setup issues.
• Partner with CSMs to design technical implementation paths.
• Build reusable technical assets and capture customer feedback for product development.

Skills

JavaScript

Node.js

APIs

Problem-solving

Technical collateral building

German fluency

Education

Degree in Computer Science or Engineering

Tools

GitHub

AWS

Azure

Job description

Who Are We

Postman is the world’s leading API platform, used by more than 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman simplifies each step of the API lifecycle and streamlines collaboration, enabling users to create better APIs faster.

About The Role

We're building out the Customer Success Engineering team at Postman, and we need business‑mindful engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the “how” of technical solutioning. This consultative role requires depth and versatility, and focuses on technical architecture that turns complex challenges into repeatable solutions for our entire enterprise customer base.

What You'll Do

• Value Acceleration at Scale: Unblock customers with everything from basic setup issues to complex architectural challenges, while identifying patterns to build preventive solutions that benefit hundreds of customers.
• Technical Discovery and Solutioning: Partner with CSMs to understand business objectives and translate them into practical, battle‑tested implementation paths. Deliver deployable solutions that work in production.
• Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, and reference implementations that scale best practices across customers.
• Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
• Adaptive Problem Solving: When out‑of‑the‑box functionality is insufficient, design pragmatic solutions—workarounds, custom scripts, integrations, etc.—to unblock and activate customers.

About You

6–8+ years in a technical customer‑facing role and a portfolio of built solutions. Titles such as Customer Success Engineering, Solutions Engineering, Forward‑Deployed Engineering, or Technical Account Manager are acceptable as long as the role involves hands‑on technical work that solves real problems for customers.

You Should Have

• Strong foundation in Computer Science or Engineering (degree or equivalent real‑world experience).
• Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages.
• Deep understanding of APIs, developer workflows, and modern DevOps practices.
• Proven ability to scope ambiguous problems and deliver working solutions quickly.
• Experience building technical collateral that scales—scripts, templates, automation tools.
• Comfort engaging both individual developers and enterprise architects.
• Fluent in German.

You should be comfortable using Postman and familiar with the broader developer toolchain—GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do in planning meetings.

What Else?

Postman offers a comprehensive benefits package, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. We also provide wellness programs, frequent team‑building events, and a donation‑matching program. Our culture encourages collaboration in the office with a flexible schedule where applicable.

Our Values

We create with curiosity, value transparency and honest communication, and focus on specific goals that add up to a larger vision. Our inclusive work culture ensures every team member is valued equally and helps us deliver the best products possible.

Equal Opportunity

Postman is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.