Customer Success Director: Health, Adoption & Growth

IMP Software Ltd.; Exeter; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

27 days holiday

Maternity/Paternity leave

Health insurance

Broadband allowance

Home office stipend

Life assurance

CPD funding

Job summary

IMP Software Ltd. in Exeter seeks a Head of Customer Success to lead the CS team, ensuring customers derive maximum value from our MAT-first software for school trusts. You will shape how CS collaborates with R&D, Implementations and Account Management, driving health, adoption and renewals.

You will partner with Product and Engineering to anticipate customer needs, set a clear retention strategy and build scalable processes as the company grows, reporting to the Chief Customer Officer.

Qualifications

• Led customer success teams in B2B software or shown impact as a leader.
• Forecasted and planned for customer adoption and value realization.
• Experience coordinating with product, sales and support teams.

Responsibilities

• Oversee the Customer Success team and own customer outcomes.
• Develop retention and adoption plans with cross-functional partners.
• Coordinate go-live handovers and ensure smooth customer journeys.
• Lead regular customer-facing sessions on product direction and adoption.

Skills

Customer success leadership

Strategic thinking

Cross-functional collaboration

Public speaking / webinars

Product storytelling

Tools

HubSpot CRM

Job description

IMP Software Ltd. in Exeter seeks a Head of Customer Success to lead the CS team, ensuring customers derive maximum value from our MAT-first software for school trusts. You will shape how CS collaborates with R&D, Implementations and Account Management, driving health, adoption and renewals.

You will partner with Product and Engineering to anticipate customer needs, set a clear retention strategy and build scalable processes as the company grows, reporting to the Chief Customer Officer.