Customer Success Director

Zeta Global; London; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Success Director to join their dynamic team in London. This role is pivotal in managing client relationships and ensuring the delivery of exceptional service for major retail and luxury clients. The ideal candidate will leverage their extensive digital marketing experience and client service management skills to foster strong partnerships and drive revenue growth. With a commitment to diversity and a collaborative work environment, this innovative firm offers a range of benefits including unlimited PTO and comprehensive health coverage, making it an exciting opportunity for those looking to advance their careers in a supportive setting.

Benefits

Unlimited PTO

Comprehensive medical coverage

Dental coverage

Vision coverage

Employee equity

Discounts

Wellness programs

Pet insurance

Qualifications

• 7+ years in senior digital and traditional marketing roles managing clients.
• Strong understanding of marketing platforms and mediums.

Responsibilities

• Serve as the primary client services contact, coordinating with clients.
• Develop deep client partnerships with high satisfaction ratings.
• Lead weekly client status calls and meetings.

Skills

Client Service Management

Digital Marketing

CRM Business Strategy

Cross-Channel Marketing

Stakeholder Management

Revenue Growth

Education

Degree Education

Ongoing Personal Development

Tools

ESP Platforms

CDP Platforms

Job description

Join to apply for the Customer Success Director role at Zeta Global.

Who We Are

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

The Role

Zeta Global is looking for a dynamic, personable, and strategically minded individual skilled in client service management to join a growing team for some of our largest retail and luxury global clients. The ideal candidate is a team player, solutions-oriented, and capable of managing multiple client and internal stakeholders at senior levels. Digital marketing experience, including traditional and emerging mediums, is essential. A background in CRM business strategy and technology is required, along with leadership experience on large, multi-disciplinary teams.

The successful candidate will proactively identify client and teammate needs, collaborate with specialist teams to develop business solutions, and ensure delivery excellence. They should have a proven track record of growing revenue and a strong understanding of technology, with the ability to communicate complex solutions effectively. This role involves acting as the main conduit between strategy, campaign, and technical teams and the client, based in London, with expectations to work from the client’s office up to 3 times weekly and meet regularly at Zeta’s London office.

Responsibilities

1. Serve as the primary client services contact, coordinating with client contacts and internal teams.
2. Develop deep, enduring client partnerships with high satisfaction ratings.
3. Foster strong intra-team relationships.
4. Monitor and maintain high-quality services, technology, and strategic plans.
5. Handle monthly billing and revenue reporting duties.
6. Present to internal teams and clients on various initiatives.
7. Lead weekly client status calls and meetings.
8. Coordinate team meetings in person and remotely.
9. Focus on strategic initiatives, optimizing existing ones and launching new projects.
10. Generate and maximize revenue streams from client budgets in collaboration with leadership.

Required Experience

1. 7+ years in senior digital and traditional marketing roles managing clients and stakeholders.
2. Experience with cross-channel marketing, partnership development, ecommerce, and CRM.
3. Experience with ESP and CDP platforms within the retail industry.
4. Proven ability to grow revenue across a portfolio.
5. Strong understanding of marketing platforms and mediums.
6. Management experience and excellent communication skills.
7. Resourceful, solutions-oriented, positive attitude, and team-oriented mindset.

Education and Certification

• Degree education.
• Evidence of ongoing personal development.

Benefits & Perks

• Unlimited PTO.
• Comprehensive medical, dental, and vision coverage.
• Employee equity and discounts.
• Wellness programs and pet insurance, among others.

Salary Range

£65,000 - £70,000 depending on experience and location.

People & Culture

Zeta is committed to diversity, equity, and inclusion, fostering a workplace of trust and belonging. We do not discriminate based on sex, race, religion, age, disability, veteran status, ethnicity, sexual orientation, gender identity, or expression. Learn more about our initiatives: https://zetaglobal.com/blog/a-look-into-zetas-ergs/.