Customer Success Director

Automat-it; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Director to lead their European team. This role involves managing strategic customer accounts, ensuring smooth onboarding, and fostering long-term relationships. The successful candidate will have a significant impact on the company's growth in the EMEA region, working in a hybrid environment that promotes collaboration and innovation. If you have a passion for customer success and a knack for engaging with diverse clients, this is an exciting opportunity to shape the future of cloud services.

Qualifications

• 5+ years in Customer Success or Account Management in B2B SaaS.
• Proven track record in generating revenue and closing deals.

Responsibilities

• Lead the onboarding process for new customers and ensure satisfaction.
• Identify upselling opportunities and engage with C-level executives.

Skills

Customer Success Management

B2B SaaS Sales

Cloud Solutions Sales

DevOps Implementation

Account Management

C-Level Engagement

Presentation Skills

Education

Bachelor's Degree

Tools

Salesforce

HubSpot

Job description

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Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a Director of Customer Success to lead our European team and manage a portfolio of Automat-it's strategic customers in EMEA, from onboarding to assuring satisfaction while identifying business needs in the customer’s AWS environment.

This role offers an exciting opportunity to shape our European market presence while working with cutting-edge technology companies in a dynamic, multicultural environment. The successful candidate will be instrumental in building and scaling our professional services business across Europe's diverse markets.

Work location - hybrid from London or Madrid

Responsibilities

The role requires proven experience in implementation services for complex IT infrastructure and cloud solutions, DevOps implementation, and automation services.

• Understanding of professional services pricing models and revenue structures
• Ability to articulate the value proposition of professional services to technical and business stakeholders
• Track record of building long-term service relationships versus transactional sales
• Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals.
• Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service.
• Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
• Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

Requirements

• 5+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company
• 3+ years of experience in sales of complex public cloud like AWS/GCP/Azure
• A proven, successful track record of generating revenue and closing business
• Experience working with or at startups/ISV companies
• In-depth experience with selling and supporting Cloud related Professional Services
• Demonstrated ability to engage and influence C-level executives
• Excellent presentation and organizational skills

Desired Qualifications

• AWS certification and experience in cloud services sales
• Working knowledge of Salesforce and/or HubSpot
• Knowledge or experience in FinOps
• Experience in managing remote teams across multiple time zones
• Track record of successful collaboration with marketing, operations, and technical teams

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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