Customer Success Director (Job Share, Part-Time: Working Mondays & Fridays Only, Paid Pro Rata)

T&Pm; London; On-site; GBP 45,000 - 75,000; Part time

Job summary

An established industry player is seeking a dynamic Customer Success Director to enhance user engagement with their platforms. This part-time role focuses on fostering a supportive culture and managing the rollout of innovative tools. You will lead a team dedicated to ensuring effective support and metrics analysis, while simplifying systems and developing training materials. Join a forward-thinking company that values employee success and embraces diversity, where your contributions will drive brand growth and deliver exceptional results.

Qualifications

• Strong project management skills overseeing complex processes.
• Excellent influencing and communication skills with diverse stakeholders.

Responsibilities

• Managing the rollout of new tools and providing training.
• Creating a feedback system for insights from global teams.

Skills

Project Management

Communication Skills

Problem-Solving

Leadership

Technical Aptitude

Writing Skills

Job description

Customer Success Director (Job Share, Part-Time: Working Mondays & Fridays Only, Paid Pro Rata)

Join us as a Customer Success Director (Job Share, Part-Time: Working Mondays & Fridays Only, Paid Pro Rata) at T&p.

Overview

Location: London, UK
Reporting to: Global Head of Customer Success
Position: 2 days per week job share (Mondays and Fridays)
Type: Part-Time, Full-Time Employment

Who Are We?

T&p is a leading global creative and media agency, integrating talent and technology to drive brand growth. Backed by WPP and GroupM, with 45 offices worldwide, we harness AI and innovative marketing solutions to deliver exceptional results for our clients.

The Role

This role focuses on understanding and enhancing how our people engage with our platforms, products, and tools, fostering a proactive 'help' culture across the organization. Key responsibilities include:

1. Managing the rollout of new tools, including training and support
2. Creating and maintaining a feedback system to gather insights from global teams
3. Leading the Customer Success Manager team to ensure effective support, reporting, and metrics analysis

Key Responsibilities

Our goal is to treat our employees as customers, supporting their success through:

• Simplifying systems and tools landscape
• Developing training materials and conducting sessions for new tools
• Building communities around product launches
• Managing customer support feedback and reporting processes

Skills and Experience

• Strong project management skills overseeing complex, cross-departmental processes
• Excellent influencing and communication skills with diverse stakeholders
• Problem-solving and leadership abilities
• Empathy for users and attention to detail in product design and testing
• Technical aptitude and quick learner of software tools
• Writing skills and supervisory experience are desirable

Additional Information

We are an equal opportunity employer committed to fostering an inclusive culture where everyone can thrive.