Customer Success Coordinator

PPG Industries; Mid Suffolk; On-site; GBP 21,000 - 30,000; Full time

Job summary

PPG Industries in UK Stowmarket is seeking a Customer Service Coordinator to deliver exceptional service to internal and external customers, acting as first line support for the internal branch network.

You will handle enquiries via telephone and email, keep databases up to date, and work within a fast-paced environment while promoting a ONE TEAM culture across the department and wider organization.

Qualifications

• Requires excellent communication and interpersonal skills.
• Familiarity with IT systems and MS Office tools.
• Ability to organize workloads and adapt to changing priorities.

Responsibilities

• Handle enquiries by telephone and email promptly using multiple databases.
• Provide first line support for internal/external customers and internal branch network.
• Keep databases up to date and compliant with legislation.
• Demonstrate empathy and capture information for timely resolution.
• Stay informed about promotions, products, and IT support services.

Skills

Communication & interpersonal skills

MS Office proficiency

IT systems familiarity

Workload organization

Adaptability & problem solving

Tools

Databases (ERP/CRM)

Job description

PPG Industries in UK Stowmarket is seeking a Customer Service Coordinator to deliver exceptional service to internal and external customers, acting as first line support for the internal branch network.

You will handle enquiries via telephone and email, keep databases up to date, and work within a fast-paced environment while promoting a ONE TEAM culture across the department and wider organization.