Customer Success Associate | FinTech SaaS | Remote & Equity

Zeti; Greater London; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Nursery salary sacrifice

25 days PTO

Company social events

Job summary

Zeti is seeking a Customer Success Associate to be the primary contact for lenders and asset operators, ensuring fast, professional responses and maximum value from ZetiOS. You'll own customer-facing servicing work, onboarding and communications, while collaborating with Product and Operations for continuous improvement.

This hands-on role offers early ownership in a small, fast-paced team. Based in London, you’ll work three days in the private office and two days remotely, with EMI share

Qualifications

• Some experience in a customer-facing role, ideally in fintech, SaaS or financial services.
• Excellent written and verbal communication with a professional tone.
• Strong organisational skills and ability to manage multiple deadlines.
• Confidence with numbers and contractual concepts; training provided on Zeti processes.
• Proactive, problem-solving mindset with ownership from start to resolution.
• Interest in using AI tools such as Claude Cowork to improve efficiency.
• Comfort working in a small, fast-paced team with flexible roles.
• UK-based with right to work without sponsorship.

Responsibilities

• Act as the first point of contact for lenders and operators, answering inquiries within SLAs.
• Own contractual servicing processes including closures, payment plans and arrears.
• Manage onboarding end-to-end for new lenders, operators and partners.
• Proactively communicate on billing and telematics issues to reduce support volume.
• Support telematics issues and liaise with data suppliers on installations and data.
• Monitor portfolio performance and flag risks or opportunities for returns.
• Produce clear reporting on performance for internal stakeholders.
• Create training materials and FAQs for lenders and operators to self-serve.
• Identify recurring pain points and feed insights back into product roadmap.
• Utilise AI tools to draft communications and speed up routine admin.

Skills

Customer success

Account management

Communication skills

Attention to detail

Problem solving

AI tools

Numbers & billing

Tools

Claude Cowork

Job description

Zeti is seeking a Customer Success Associate to be the primary contact for lenders and asset operators, ensuring fast, professional responses and maximum value from ZetiOS. You'll own customer-facing servicing work, onboarding and communications, while collaborating with Product and Operations for continuous improvement.

This hands-on role offers early ownership in a small, fast-paced team. Based in London, you’ll work three days in the private office and two days remotely, with EMI share