Customer Success Associate

LinkedTrade; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading SaaS company in the structured products industry is seeking a Customer Success Associate to enhance client engagement and satisfaction. This role involves onboarding new clients, providing support, and collaborating with teams to ensure clients maximize the value of the LinkedTrade platform. Ideal candidates will have a strong interest in FinTech and relevant sales experience, contributing to the growth of the Wealth Management sector.

Qualifications

• 1 – 2 years sales experience in SaaS or B2B sales required.
• Good knowledge in finance, structured products, and equity derivatives preferred.
• Client-first attitude and excellent communication skills needed.

Responsibilities

• Manage onboarding and integration of new clients.
• Organize presentations to educate clients on LinkedTrade.
• Support clients and analyze their needs to improve workflows.

Skills

Strong interest in FinTech and derivatives

Excellent interpersonal and communication skills

High work ethic and level of professionalism

Drive and adaptability to collaborate with various stakeholders

Pro-activeness with customers

Creative, problem solver and result oriented

Education

1 – 2 years sales experience, preferably in SaaS or B2B sales

Good knowledge in finance and ideally in structured products and equity derivatives

Fluent in English

Job description

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LinkedTrade Technologies is a leading SaaS multi-dealer platform dedicated to the structured products industry. LinkedTrade connects the Buy-side (private banks, asset managers, and distributors) to the Sell-side (issuers and investment banks) and offers end-to-end automation and real-time connectivity for financial engineering, pricing, execution, and life-cycle management of structured products.

We empower the Wealth Management industry with our digital platform and provide an easy-to-use web-based solution customized to any of our client’s needs. LinkedTrade offers cutting-edge solutions that outperform traditional services and allows fast pricing and execution on all structured products with most issuers.

As part of our Client Success team, you will have the opportunity to collaborate with our clients to ensure they maximize the value they receive from LinkedTrade. You will handle business development for existing customers, onboarding, training, support, and upgrades. You will work with a team passionate about playing a significant role in our clients' growth.

LinkedTrade is looking for a highly motivated and experienced Customer Success Associate with a passion for technology and a strong interest in derivatives and structured products. Customer Success Associates are in the front line for most expansion opportunities and new client onboarding.

Key Responsibilities

• Understanding all the features of the LinkedTrade platform and how they relate to business needs
• Manage the onboarding and integration of new clients
• Organize regular presentations to educate our clients on how to use LinkedTrade
• Support our clients, discuss, and analyze their needs to improve the workflows
• Collaborate with our developers to discuss and solve any identified issues
• Participate in the road map design and release cycles
• Coordinate with our developers for hotfixes
• Collaborate with our management team on the marketing strategy
  
  

Skills

• Strong interest in FinTech and derivatives
• High work ethic and level of professionalism
• Excellent interpersonal and communication skills
• Drive and adaptability to collaborate with various stakeholders
• Pro-activeness with customers
• Creative, problem solver and result oriented
  
  

Qualifications

• 1 – 2 years sales experience, preferably working in SaaS or B2B sales
• Good knowledge in finance and ideally in structured products and equity derivatives
• A client-first attitude
• A collaborative team player with excellent communication skills
• Excellent time management and organizational skills
• Fluent in English
  
  

If you would like to discuss how you might contribute to LinkedTrade success, please submit your resume today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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