Customer Success Associate

SecurityHQ; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

A global cybersecurity company is seeking a Customer Success Associate to manage relationships across multiple accounts. This hybrid role involves ensuring client satisfaction, driving renewals, and identifying growth opportunities. Ideal candidates have 1-3 years of experience in customer success with strong communication and problem-solving skills, along with familiarity with cybersecurity concepts such as SIEM and EDR. Join a dynamic team at a leading cybersecurity firm dedicated to engineering innovative solutions.

Qualifications

• 1–3 years’ experience in Customer Success or Account Management within the Cyber space.
• Experience supporting renewals and structured success planning in the Cyber space.
• Familiarity with cybersecurity concepts such as SIEM and EDR.
• Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services.

Responsibilities

• Acting as the main point of contact for assigned accounts.
• Understanding client goals and creating tailored success plans.
• Supporting Quarterly Business Reviews with insights.
• Building and executing renewal strategies.
• Spotting upsell and cross-sell opportunities.
• Driving product adoption and engagement using proven playbooks
• Preparing clear executive updates and contributing to QBR materials
• Championing service value and client satisfaction

Skills

Strong communication skills

Confidence in executive-level conversation

Problem-solving

Proactive attitude

Tools

SIEM

EDR

Job description

This range is provided by SecurityHQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description

As our Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from our services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.

We’re looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, we’d love to hear from you.

This is a hybrid role located in our Canary Wharf office.

Responsibilities

• Acting as the main point of contact for your assigned accounts
• Understanding client goals and creating tailored success plans
• Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions
• Building and executing renewal strategies, forecasting risks, and ensuring timely renewals
• Spotting upsell and cross-sell opportunities
• Driving product adoption and engagement using proven playbooks
• Preparing clear executive updates and contributing to QBR materials
• Championing service value and client satisfaction

About SHQ

SecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage solutions that do three things: Promote clarity and trust in a complex world. Build momentum around improving security posture. And increase the value of cybersecurity investment within organizations. Free from limitations, and inclusive of all requirements, we focus on defending today, while mitigating the risks of tomorrow. And into the future. Our solutions are tailored to our customers and their unique context. Around the clock, 365 days per year, our customers are never alone. SecurityHQ – We’re focused on engineering cybersecurity, by design.

Job Reference Number

UK001

Qualifications

• 1–3 years’ experience in Customer Success or Account Management (Within the Cyber space)
• Strong communication skills, with confidence in executive-level and technical conversations
• Experience supporting renewals and structured success planning in the Cyber space.
• Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Customer Service

Industries

IT Services and IT Consulting, Computer and Network Security, and Technology, Information and Media