Customer Success Expert - Office Based

Concentrix; Newcastle upon Tyne; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking a Customer Success Expert to join their growing team in Newcastle upon Tyne. This role offers a unique opportunity to assist customers in navigating an online suite of products, ensuring they maximize their experience. With a focus on customer service, you will engage with clients both over the phone and online, providing valuable insights and support. Enjoy a permanent contract with a competitive salary and a host of employee benefits. If you're passionate about helping others and eager to develop your skills in a dynamic environment, this position is perfect for you.

Benefits

Employee Discounts

Healthcare Cover

Dental Cover

Gym Discounts

Refer a Friend Incentive

Qualifications

• Passion for customer service and experience in customer-facing roles.
• Tech-savvy with the ability to guide customers through online products.

Responsibilities

• Guide customers through online products for QuickBooks.
• Support in both telephone and online queries for customers.

Skills

Customer Service

Tech Savvy

Communication Skills

Education

High School Diploma

Job description

Concentrix Newcastle Upon Tyne, England, United Kingdom

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Concentrix Newcastle Upon Tyne, England, United Kingdom

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Job Description

We are looking to grow our permanent Customer Success team.

• Do you have a passion for customer service?
• Do you have previous experience in either retail, hospitality, care or any other customer care facing role?
• Are you tech savvy?
• Do you enjoy adding value for the customer?
  
  

Job Title:

Customer Success Expert - Office Based

Job Description

We are looking to grow our permanent Customer Success team.

• Do you have a passion for customer service?
• Do you have previous experience in either retail, hospitality, care or any other customer care facing role?
• Are you tech savvy?
• Do you enjoy adding value for the customer?
  
  

If that sounds like you then we have the role for you!

Here at Concentrix we are seeking people like you to guide our customers through our online suite of products for our client Intuit, proud makers of QuickBooks Online. We support small businesses, accountants, and self-employed individuals. You will be part of a customer success team delivering support to Intuit customers on how to manage their QuickBooks online accounts.

This role is an amazing opportunity to join a growing team in both telephone and online queries for the customer. Learning to support in both aspects of the role. You will also learn added value and how to support the customer through your knowledge of the products we can offer and use of upsell to make sure that they are getting the best out of what is available to them.

What we can offer you.

• Great city centre location situated behind Central Station
• Mon – Fri. 40 hrs Between 8am and 7pm, No weekends
• Permanent Full-Time contract
• Salary - £12.25 per hour – annual salary £25,480 plus bonus earning potential
• Fortnightly Pay!
• Exclusive Access to Concentrix employee benefits with savings on Holidays, Mobile phone discounts, Restaurants, Pure gym discount, Dental Cover, Healthcare cover, online discounts and many more!
• Refer a friend incentive – up to £600!
• Bonus opportunity
• Great public transport links to site!
• Hybrid role with Office based role for the initial training/nesting period (approximately 3 months) Then you’ll have the option to work Hybrid with the requirement to attend site 2 days per week after sign off.
• Develop your career with the Concentrix Internal employee University courses.
  
  

If this is of interest to you click the link to apply and a member of the Recruitment team will be in contact.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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Location:

GBR The Rocket

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Time Type:

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R1563422

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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