Customer Success Account Manager

Digital Practice; United Kingdom; Remote; GBP 26,000 - 30,000; Full time

Job summary

Digital Practice is looking for a Customer Success Account Manager to enhance client relationships in the veterinary sector. The role involves delivering high-quality services, identifying growth opportunities, and providing comprehensive training and support. Join a collaborative team in a rapidly growing environment.

Benefits

30 days holiday including bank holidays

Gym or health subscription after probation

Employee Assistance Programme

Pension and Death in Service cover

Qualifications

• Experience in customer success or account management (digital/SaaS a bonus).
• Clear, confident communication and a proactive, solutions-focused mindset.
• Organised, with strong attention to detail and follow-through.

Responsibilities

• Build and nurture long-term relationships with veterinary practices.
• Provide tailored training and support to clients.
• Identify upsell and cross-sell opportunities.

Skills

Communication

Customer Success

Problem-solving

Organizational Skills

Tools

MS Office

Job description

Join to apply for the Customer Success Account Manager role at Digital Practice

Join to apply for the Customer Success Account Manager role at Digital Practice

Location: Home-based, with travel to client sites, congresses, and team meet-ups (Oxford, Southampton, London)

About the Role

Digital Practice is a global leader in client communication tools and digital marketing for the veterinary sector. We help practices connect with their clients, grow sustainably, and stand out through powerful SaaS technology and strategic marketing.

We’re looking for a Customer Success Account Manager to build brilliant relationships with our veterinary clients, support them in getting the most from our services, and spot opportunities for their growth, and ours.

What You’ll Do

Client Relationships

·Build and nurture long-term relationships with veterinary practices

·Visit clients and connect remotely to support their goals and drive results

·Deliver high-quality services on time and track performance against KPIs

·Coordinate with internal teams to ensure consistency across accounts

Training & Support

·Provide tailored training and support to our clients, both online and in-person

·Act as a trusted advisor to clients, revisiting and coaching as needed

Growth & Development

·Identify upsell and cross-sell opportunities

·Help develop webinars, training resources, and community events

·Collaborate with marketing to create clear, useful client materials

Teamwork & Problem-Solving

·Spot potential issues early and work with the team to solve them

·Mentor and guide clients across all our tools and services

·Represent Digital Practice at events and grow your industry network

What You’ll Bring

·Experience in customer success or account management (digital/SaaS a bonus)

·Experience or understanding of the veterinary industry (ideal, not essential)

·Clear, confident communication and a proactive, solutions-focused mindset

·Comfortable working independently and collaboratively

·Organised, with strong attention to detail and follow-through

·Proficient in MS Office (Word, Excel, Outlook)

What We Offer

Start Date: ASAP

Salary range: £26000 to £30000 (depending on experience)

Holiday: 30 days incl. bank hols, rising to 33 with birthday and Christmas extras

Benefits: After probation - gym or health subscription (£35/month), Employee Assistance Programme, pension, and Death in Service cover

Why Work with Us?

Digital Practice is in a dynamic phase of growth across the UK and globally. We’re building something exciting, with ambitious plans and a genuinely collaborative team behind it.

We care about how we work, not just what we do. That means championing each other, sharing ideas, being inclusive and approachable, and always working as a team. If you’re looking for a company where you can make an impact, grow your career, and be part of a warm, forward-thinking culture, we’d love to meet you.

How to Apply:

• Please complete the form via the following link: https://forms.cloud.microsoft/e/xW5ef9NqsS

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Veterinary Services

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