Customer Strategy & Planning Manager

Heathrow; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Heathrow is seeking a Customer Strategy & Planning Manager to shape Heathrow's Customer Strategy and work with the Customer Strategy & Experience team and senior stakeholders to translate the customer vision into actionable delivery. The role ensures strategic objectives become operational plans that support growth and maintain Heathrow as a leading global hub.

You will coordinate development and execution of Heathrow's Customer Strategy, producing clear, data-driven plans to improve journeys,

Job description

Join Heathrow as a Customer Strategy & Planning Manager and play a pivotal role in shaping the future of Heathrow’s Customer Strategy. You’ll be part of the Customer Strategy & Experience team, collaborating with senior stakeholders across Heathrow, to turn Heathrow’s customer vision into actionable plans that deliver real outcomes. This role ensures strategic objectives are effectively translated into operational delivery, helping Heathrow remain a leading global hub.

The Customer Strategy & Planning Manager coordinates and supports the development and execution of Heathrow's Customer Strategy. This means producing clear, data-driven plans to enhance journeys, uplift service standards, and secure long-term growth for one of the world’s busiest airports.