Customer Strategy & Planning Manager

Heathrow Airport; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Heathrow Airport is seeking a Customer Strategy & Planning Manager to translate high-level customer visions into actionable plans. You will collaborate with senior stakeholders across Heathrow to shape the Customer Strategy and ensure delivery aligns with operational realities.

In this role you will produce data-driven roadmaps, coordinate cross-functional initiatives, uplift service standards, and drive long-term growth for one of the world’s busiest airports.

Job description

Join Heathrow as a Customer Strategy & Planning Manager and play a pivotal role in shaping the future of Heathrow’s Customer Strategy. You’ll be part of the Customer Strategy & Experience team, collaborating with senior stakeholders across Heathrow, to turn Heathrow’s customer vision into actionable plans that deliver real outcomes. This role ensures strategic objectives are effectively translated into operational delivery, helping Heathrow remain a leading global hub.

The Customer Strategy & Planning Manager coordinates and supports the development and execution of Heathrow's Customer Strategy. This means producing clear, data-driven plans to enhance journeys, uplift service standards, and secure long‑term growth for one of the world’s busiest airports.