Senior Client Success Partner - Strategic Accounts

Sportradar; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Sportradar is seeking a Senior Client Success Partner to support Strategic Accounts in the UK. You will manage day-to-day client relationships, lead calls and meetings, and use data-driven insights to grow value from Sportradar’s products and services.

The role requires strong English communication and experience with contracts, in a hybrid office setting in the Greater London area. You will collaborate with Sales and Product, maintain proactive account planning, and travel as needed to engage

Qualifications

• 5+ years experience in account management, client success, partnerships, or a commercial role.
• Strong English communication, written and spoken.
• Organised, proactive with excellent follow-through on actions and deadlines.
• Experience using Excel for data analysis and account planning.
• Strong commercial awareness and ability to understand contracts and terms.

Responsibilities

• Manage day-to-day client relationships and ensure contractual obligations are delivered clearly, accurately, and on time.
• Lead and support client communications, including calls, follow-ups, meetings, and action tracking.
• Use data and client insight to identify opportunities and support account planning.
• Collaborate with Sales, Product, and internal teams to align account priorities and deliver a coordinated client experience.
• Capture and share client knowledge including context, priorities, product feedback, risks, and growth opportunities.

Skills

Account management

Client success

Partnerships

Excel

Data analysis

English proficiency

Contracts understanding

Travel willingness

Tools

Excel

Job description

Senior Client Success Partner - Strategic Accounts

• Full-time

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

OVERVIEW:

Make the team that changes the way the world experiences sport.

Sportradar is the leading global provider of sports betting and sports entertainment products and services. Since 2001, we have occupied a unique position at the intersection of the sports, media and betting industries; providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business.

We are looking for a proactive, commercially minded Client Success Partner to support our Strategic Accounts team, strengthen client relationships, and help drive value across primarily UK-based accounts.

This role is suited to someone who is confident speaking with clients, organized in their follow-up, comfortable working with data and contracts, and eager to take ownership in a fast-paced, collaborative environment.

THE CHALLENGE:

• Manage day-to-day client relationships and ensure existing contractual obligations are delivered clearly, accurately, and on time.
• Lead and support client communications, including calls, follow-ups, meeting preparation, and action tracking.
• Use data, Excel analysis, and client insight to identify opportunities, support account planning, and increase the value of Sportradar’s products and services.
• Collaborate closely with Sales, Product, and other internal teams to align account priorities and deliver a coordinated client experience.
• Capture and share client knowledge internally, including account context, commercial priorities, product feedback, risks, and growth opportunities.
• Maintain strong awareness of key client segments, market developments, and emerging opportunities across sports betting and sports technology.
• Take ownership of assigned projects and other duties as required.

YOUR PROFILE:

• You bring 5+ years of experience in account management, client success, partnerships, or a commercial role, ideally in sports betting, technology, or a fast-paced environment.
• You are confident with clients — comfortable leading calls, building trusted relationships, and attending meetings with primarily UK-based clients.
• You communicate clearly and professionally in English, both written and spoken.
• You are organized, proactive, and reliable, with excellent follow-through on actions, deadlines, and client follow-ups.
• You are confident using Excel and data to create clear analysis, support account planning, and make informed recommendations.
• You have strong commercial awareness, understand contracts and key terms, and can spot opportunities to grow client relationships.
• You are curious, self-motivated, and eager to learn, with the drive to solve problems, take ownership, and keep improving.
• You can work with senior stakeholders, influence decisions collaboratively, and help clients get more value from Sportradar’s products.
• You are a collaborative team player with strong presentation skills and a willingness to travel when required.

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are generally an office-first business operating on a hybrid model, with team members working in the office four days a week to build relationships, exchange ideas, and grow together.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!