Customer Services Team Leader – KPI-Driven

Dpd Group Uk; Birmingham; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Life assurance 4x salary on joining

Free onsite car parking

Vitality at Work

Discounted shopping for staff

Milestone Days off

Free eye tests

Job summary

DPD is seeking a Customer Services Manager to lead the team at our Smethwick Head Office. You will drive excellent customer service, exceed targets, and deliver KPI results while upholding our core values.

You will manage monthly 1:1s, policies, and continuous improvement, developing a customer-centric team renowned in the industry. The role emphasizes coaching, governance, and quality/compliance audits.

Qualifications

• Experience leading a fast-paced customer service team.
• Excellent verbal and written communication skills.
• Ability to motivate and develop staff and manage stakeholders.

Responsibilities

• Lead and inspire the Customer Services Team at Smethwick Head Office.
• Manage the team to deliver excellent customer service and KPIs.
• Conduct monthly 1:1s and manage all DPD policies.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Relationship building

Organisational skills

Tools

Salesforce

Vonage

Job description

DPD is seeking a Customer Services Manager to lead the team at our Smethwick Head Office. You will drive excellent customer service, exceed targets, and deliver KPI results while upholding our core values.

You will manage monthly 1:1s, policies, and continuous improvement, developing a customer-centric team renowned in the industry. The role emphasizes coaching, governance, and quality/compliance audits.