Customer Services Team Leader

pyramid8; Pontefract; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave + holidays + your

Health and wellbeing programme

Cycle to Work scheme

Professional membership reimbursement

Volunteer days

Job summary

Pyramid8 is recruiting a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services. You will lead a multi‑skilled team across two sites, Normanton and Pontefract, and stay hands‑on with reception, calls and referrals while driving performance and patient experience.

This hands‑on leadership role focuses on coaching, developing staff and delivering outstanding service in a busy healthcare environment. Monday–Friday, 37.5 hours with some flexibility.

Qualifications

• Previous experience leading a customer service team.
• Excellent communication and problem‑solving skills.
• The ability to motivate others and manage competing priorities.
• You will need to be flexible and pro‑active.

Responsibilities

• Lead, coach and support the Customer Services Team.
• Provide hands‑on support with calls, reception and referrals when required.
• Monitor service performance and identify opportunities to improve patient access and customer experience.
• Work closely with colleagues to ensure services run smoothly and efficiently.
• Train, Develop and Coach new and existing staff
• Help create a positive, supportive and high‑performing team culture.
• Help design training manuals and look at improvements to process

Skills

Leadership

Communication

Problem solving

Team motivation

Flexibility

Job description

Reference: P8JOB6068 |Specialist area: Customer Service |Sector: Health & Medical

Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service? We're looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.

This is a hands‑on leadership role where you'll support and develop a multi‑skilled team responsible for reception, telephone enquiries and referral management. You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.

Covering 2 sites – Normanton and Pontefract

Monday – Friday 37.5 Hours ( With some flexibility )

What You’ll Do

• Lead, coach and support the Customer Services Team.
• Provide hands‑on support with calls, reception and referrals when required.
• Monitor service performance and identify opportunities to improve patient access and customer experience.
• Work closely with colleagues to ensure services run smoothly and efficiently.
• Train, Develop and Coach new and existing staff
• Help create a positive, supportive and high‑performing team culture.
• Help design training manuals and look at improvements to process

About You

You’ll be an organised, approachable and confident leader with:

• Previous experience leading a customer service team.
• Excellent communication and problem‑solving skills.
• The ability to motivate others and manage competing priorities.
• You will need to be flexible and pro‑active

Healthcare experience is beneficial but not essential.

You’ll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues. We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including:

• 28 days annual leave plus bank holidays and your birthday off
• Health and wellbeing programme
• Cycle to Work scheme
• Professional membership reimbursement
• Up to two paid volunteering days each year