Customer Services Supervisor: Ops & Process Improvement

Allscreens Nationwide Ltd; Leicester; On-site; GBP 26,000 - 32,000; Full time

Job summary

A Customer Services Supervisor role at Allscreens Nationwide Ltd in Leicester oversees the day-to-day operations of the Customer Services Team under the Senior Administration Manager. You will help develop and implement modern office systems and processes across the Administration Team to improve efficiency and performance.

You will support the Clinical Lead and Operational Leads, maintain SOPs for admin functions, and work to keep waiting times within service standards while contributing to

Qualifications

• Experience supervising a customer services or administration team.
• Ability to develop and implement office systems and processes.
• Strong focus on efficiency and performance improvement.

Responsibilities

• Oversee the operational day to day tasks of the Customer Services Team.
• Support Clinical Lead and Operational Leads to develop and implement modern office systems and processes across the Administration Team.
• Identify ways of improving efficiency including planning and managing changes.
• Maintain waiting times within the service standards.
• Assist in delivering all performance indicators.

Job description

A Customer Services Supervisor role at Allscreens Nationwide Ltd in Leicester oversees the day-to-day operations of the Customer Services Team under the Senior Administration Manager. You will help develop and implement modern office systems and processes across the Administration Team to improve efficiency and performance.

You will support the Clinical Lead and Operational Leads, maintain SOPs for admin functions, and work to keep waiting times within service standards while contributing to