London-based Customer Experience & Ops Manager (Data & Ecommerce)

Allscreens Nationwide Ltd; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

Allscreens Nationwide Ltd in London is seeking a Customer Service Manager to lead a responsive, customer-focused team and help implement policies and procedures. You will work closely with management to align service delivery with business goals and drive continuous improvement.

The role involves handling customer inquiries by email and telephone, preparing reports, ensuring regulatory compliance, and performing related administration.

Qualifications

• Proactive problem-solving approach.
• Positive attitude and can-do mindset.
• Performance-driven and target-oriented mindset.
• Experience with Excel, PowerPoint, Word and MS Project.

Responsibilities

• Work closely with management in implementing policies and procedures.
• Adhere to regulatory standards and procedures.
• Provide reports as required.
• Handle customer inquiries via email and telephone.
• Manage related administration.

Skills

Data analysis

Problem solving

Positive attitude

Performance driven

Tools

Excel

PowerPoint

Word

Microsoft Project

Job description

Allscreens Nationwide Ltd in London is seeking a Customer Service Manager to lead a responsive, customer-focused team and help implement policies and procedures. You will work closely with management to align service delivery with business goals and drive continuous improvement.

The role involves handling customer inquiries by email and telephone, preparing reports, ensuring regulatory compliance, and performing related administration.