Client Services Administrator — Frontline Support

Allscreens Nationwide Ltd; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Allscreens Nationwide Ltd in Shrewsbury is seeking a Customer Services Administrator to be the first point of contact for clients. You will answer calls and respond to routine enquiries, directing more complex issues to the right colleagues.

This role offers an entry path within the business, with opportunities to undertake qualifications to support progression, and a supportive team focused on professional service.

Qualifications

• Excellent customer service skills.
• Keen to learn and support colleagues and clients to high standards.
• Entry point into the business with opportunities to obtain qualifications for progression.

Responsibilities

• Answer calls and respond to routine client enquiries, directing complex issues to the appropriate person.
• Use mail merges to deliver general correspondence to clients and leaseholders.
• Assist in preparing and responding to client, contractor and customer communications via telephone, e-mail, fax or letter.

Skills

Customer service

Job description

Allscreens Nationwide Ltd in Shrewsbury is seeking a Customer Services Administrator to be the first point of contact for clients. You will answer calls and respond to routine enquiries, directing more complex issues to the right colleagues.

This role offers an entry path within the business, with opportunities to undertake qualifications to support progression, and a supportive team focused on professional service.