Customer Services Supervisor

JR United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in logistics seeks a Customer Services Supervisor at Avonmouth docks, Newport. The role involves managing customer services, handling orders, and ensuring satisfaction and efficient logistics. Applicants should have strong organizational skills, a customer-focused approach, and proficiency in Microsoft Word and Excel.

Benefits

Life assurance (4x basic salary)

25 days annual leave plus bank holidays

Fully funded opportunity for a professional qualification

Ongoing training and development

Employee discounts on various benefits

Qualifications

• Previous experience in a customer-focused administrative role required.
• Strong written and oral communication skills.
• Team player willing to learn.

Responsibilities

• Handle customer orders and sales administration.
• Support haulage planning and manage customer collections.
• Raise customer invoices and resolve invoice queries.

Skills

Organizational skills

Attention to detail

Communication skills

Flexibility

Adaptability

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

Customer Services Supervisor, Newport, Wales

col-narrow-left

Client:

Location:

Newport, Wales, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

About the Role

Continental Bitumen UK, part of the Colas Group and based in Avonmouth, is recruiting a Customer Service Supervisor to support the business. In this role, you will manage daily customer service operations, facilitate customer deliveries and collections. The position is based at Avonmouth docks; proximity or own transport is required.

Responsibilities

• Handle customer orders and sales administration.
• Support haulage planning, manage customer collections, and coordinate purchases from third-party bitumen facilities.
• Raise customer invoices and resolve invoice queries.

You will ensure customer satisfaction and smooth logistics. Strong organizational skills, attention to detail, and safety awareness are essential. Join us to provide excellent customer support and efficient logistics.

Qualifications

Previous experience in a customer-focused administrative role, proficiency with Word and Excel, good communication skills, flexibility, and adaptability are required.

We seek team players willing to learn, with strong written and oral communication skills.

Pay Range and Benefits

• Life assurance (4x basic salary)
• 25 days annual leave plus bank holidays (option to buy/sell days)
• Fully funded opportunity to study for a professional qualification
• Ongoing training and development
• Employee discounts on various benefits including travel, entertainment, and more

Equal Opportunity Statement

We value caring, sharing, and daring. We are committed to diversity, fairness, and respect for all stakeholders. Our culture encourages innovation, responsibility, and sustainable infrastructure solutions.