Customer Service Supervisor

ENGINEERINGUK; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the food wholesaling sector is looking for a Duty Manager to join its vibrant team in Poole. This role involves managing a large team while ensuring exceptional customer service and compliance with standards. The Duty Manager will be integral to the store's management team, providing opportunities to develop a rewarding career.

Benefits

Colleague discount card for Tesco

Discounts on insurance and health checks

Pension contributions matched by the company

Life Assurance coverage

Health and Wellbeing support

Qualifications

• Passionate about providing exceptional customer service.
• Flexible and adaptable with team management experience.
• Experience in the retail trade.

Responsibilities

• Ensure compliance with legal standards and company procedures.
• Manage a team of over 40 colleagues and resolve customer issues.
• Maintain accurate payroll records.

Skills

Customer Service

Team Management

Communication

Adaptability

Job description

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What's in it for you

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day, i.e., thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile, along with further great deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses, and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases, including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme, which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5%, and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources, including our 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

About the role

This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that will give you great exposure to our vibrant customer base, where you will have a direct influence over the service that we provide. Not only will you be managing a team of over 40 colleagues, but you will also play a key role within the store's management team, assuming the role of Duty Manager at times throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick-start a career in Food Wholesaling.

You will be responsible for

• Ensuring that the team complies with legal standards and company procedures at all times.
• Ensuring that your team is fully trained in cash handling to minimize losses.
• Controlling debt and recovering overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve issues and complaints, utilizing their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor delivery orders.
• Managing a team of customer-focused individuals throughout reception and checkout areas.

You will need

• To be passionate about providing exceptional customer service.
• To be flexible, adaptable, and enjoy working with and managing a team.
• Excellent communication skills and some experience in supervising or managing a team.
• Practical experience in the retail trade.