Customer Services Representative - Bilingual Spanish & English

DSL-MiniMed (UK) Limited; Watford; On-site; GBP 22,000 - 30,000; Full time

Job summary

MiniMed is seeking a Customer Service Representative in Proactive Services to support people with diabetes through onboarding coaching and ongoing therapy journeys. You will lead proactive outbound outreach to build confidence and long-term retention, coordinating with internal partners to deliver comprehensive support.

The role emphasizes guiding users to education and self-service tools, maintaining a customer-first mindset, and staying proactive and organised to manage time effectively in a

Qualifications

• Bachelor’s degree or at least 1 year of customer service experience in a contact center or similar environment.
• Multilingual and fluent in English and Spanish/Portuguese.
• Proactive and organised with strong time management.

Responsibilities

• Deliver proactive outbound support at key stages of the therapy journey.
• Guide people with diabetes and carers to education, resources, and self-service tools.
• Contribute to program and process improvements to enhance outreach effectiveness.
• Collaborate effectively within the team and adapt to changing priorities.
• Manage proactive outreach, follow-ups, and administrative tasks while meeting KPIs.

Skills

Multilingual English Spanish Portugues

Customer service

Communication skills

Time management

Education

Bachelor’s degree

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role Job Description

As a Customer Service Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.

Key Responsibilities

• Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
• Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
• Contribute to ongoing program and process improvements to enhance outreach effectiveness
• Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
• Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs

Required Knowledge and experience

• Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
• Multilingual, fluent in English and Spanish/Portuguese
• Strong communication and interpersonal skills with a customer-first mindset
• Proactive and organised, with strong time management and ability to prioritise.
• Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always‑on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people‑first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career‑building resources you might need. Our life‑transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

Equal Employment Opportunity

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Federal E-Verify Program

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

For further information about the E-Verify program, please click here.

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