Customer Service Specialist

DSL-MiniMed (UK) Limited; Watford; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

DSL-MiniMed (UK) Limited is seeking a Data & Reporting Analyst to strengthen Funding management and Customer Care through accurate reporting, dashboards, and data-driven insights. You will support Power BI solutions, data migrations (including S/4HANA), and collaborate with cross-functional teams to optimise processes across multiple systems.

The role focuses on turning data into actionable insights that guide decision-making, while ensuring data integrity and continuity during system

Qualifications

• 3-5 years of experience in Customer Care, Customer Service, or a similar operational environment, ideally in the healthcare industry.
• Commercial acumen with relevant professional experience, or a degree in Business management, Data analytics, Computer Science, Business Administration, or a related field
• Strong analytical skills with proven experience in process analysis, reporting, and data-based problem solving
• Strong verbal and written communication skills, with the ability to record and present information clearly and accurately with a customer oriented and collaborative mindset
• Proficiency in MS Office and SAP (R/3, S/4HANA); experience with system migrations is a strong plus
• Proficiency in Power BI, Python, SQL, Power Automate, and related data and automation technologies.
• Flexible and adaptable approach, with the ability to manage multiple priorities
• Independent and structured working style

Responsibilities

• Create, maintain and improve operational reports, dashboards and performance metrics.
• Translate stakeholder and business requirements into effective reporting and data solutions.
• Ensure data accuracy, quality and completeness, identifying and resolving discrepancies.
• Analyse data to identify trends, anomalies, opportunities and actionable insights.
• Develop metrics to measure process performance and identify improvement opportunities.
• Present analysis, performance and improvement recommendations to stakeholders.
• Identify and implement process improvements to increase efficiency, quality and customer outcomes.
• Support automation initiatives to reduce manual effort, processing time and errors.
• Support data cleansing, master data management and data migration activities, including S/4HANA migration.
• Investigate and resolve data and system issues during testing and implementation.
• Collaborate with cross-functional teams to deliver improvement initiatives and projects.
• Support data-driven improvements across Customer Care operations.

Skills

Analytical skills

Communication

Collaboration

Process analysis

Education

Bachelor's degree in Business management, Data analytics, Computer Science, or related field

Tools

MS Office

SAP (R/3, S/4HANA)

Power BI

Python

SQL

Power Automate

Job description

About the Role

The purpose of this role is to support our Funding management (Customer care) operations through accurate reporting, data analysis, process optimisation, and automation. The role will focus on creating and maintaining reports with patient data and dashboards, supporting Power BI solutions, identifying opportunities to improve operational processes across multiple systems, including SAP, SAP CRM ICE, S4Hana and PCRM and turning data into meaningful insights that support fact-based decision-making. This role also includes supporting system migrations, ensuring smooth transitions by coordinating with relevant stakeholders, validating data integrity, and maintaining operational continuity. This role requires the ability to collaborate effectively with operational and cross-functional teams, HCPs, patients, Field Sales teams, and Technical Consultants.

MAIN RESPONSIBILITIES

• Create, maintain and improve operational reports, dashboards and performance metrics.
• Translate stakeholder and business requirements into effective reporting and data solutions.
• Ensure data accuracy, quality and completeness, identifying and resolving discrepancies.
• Analyse data to identify trends, anomalies, opportunities and actionable insights.
• Develop metrics to measure process performance and identify improvement opportunities.
• Present analysis, performance and improvement recommendations to stakeholders.
• Identify and implement process improvements to increase efficiency, quality and customer outcomes.
• Support automation initiatives to reduce manual effort, processing time and errors.
• Support data cleansing, master data management and data migration activities, including S/4HANA migration.
• Investigate and resolve data and system issues during testing and implementation.
• Collaborate with cross-functional teams to deliver improvement initiatives and projects.
• Support data-driven improvements across Customer Care operations.

KEY MEASURES & EXPECTED RESULTS

Continuity of Funding through accurate and timely reporting. Reduced manual administration and processing time. Improved process efficiency, consistency and accuracy. Increased team capacity for higher-value activities. Reduced errors, rework and data-related issues. Demonstrable benefits from reporting, automation and continuous improvement initiatives. Improved visibility of operational performance and trends. Successful and accurate transition of data to S/4HANA.

QUALIFICATIONS

• 3-5 years of experience in Customer Care, Customer Service, or a similar operational environment, ideally in the healthcare industry
• Commercial acumen with relevant professional experience, or a degree in Business management, Data analytics, Computer Science, Business Administration, or a related field
• Strong analytical skills with proven experience in process analysis, reporting, and data-based problem solving
• Strong verbal and written communication skills, with the ability to record and present information clearly and accurately with a customer oriented and collaborative mindset
• Proficiency in MS Office and SAP (R/3, S/4HANA); experience with system migrations is a strong plus
• Proficiency in Power BI, Python, SQL, Power Automate, and related data and automation technologies.
• Flexible and adaptable approach, with the ability to manage multiple priorities
• Independent and structured working style

• Preferred Experience in funding, accounts, or customer support operations within the medical device, healthcare, or other regulated industries.
• Knowledge of diabetes therapies and/or medical devices.
• Understanding of the UK healthcare system, including NHS funding pathways.

Benefits & Compensation

• MiniMed offers a competitive salary and flexible benefits package

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.

At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. Our life-transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

For further information about the E-Verify program, please click here.

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