Customer Service Officer – Admin & Clerical – #OR115719

Semester.co.uk; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Supportive management

Great transport links

Stable environment

Job summary

Southwark Council is seeking a Customer Service Officer to join its busy contact service, handling initial customer contact via telephony on behalf of back office and technical teams.

You will triage enquiries, resolving queries directly or connecting residents to specialist teams depending on complexity, covering Housing and Environment and the SMART Customer Service and Telecare Support and Response Team, which operates 24 hours a day, 365 days a year.

Qualifications

• Excellent customer service experience
• Strong communication and interpersonal skills
• Ability to triage and connect residents to specialist teams

Responsibilities

• Triage enquiries and resolve queries directly or route to specialist teams
• Provide first point of contact via telephony for back office and technical teams
• Support Housing, Environment and 24/7 SMART Customer Service and Telecare teams

Skills

Communication

People skills

Resilience

Customer service

Job description

Southwark Council is seeking a Customer Service Officer to join its busy contact service, handling initial customer contact via telephony on behalf of back office and technical teams. You will triage enquiries, resolving queries directly or connecting residents to specialist teams depending on complexity, covering areas including Housing and Environment (day and out-of-hours teams) and the SMART Customer Service and Telecare Support and Response Team, which operates 24 hours a day, 365 days a year. You must be able to work flexibly between 8:00am and 8:00pm across a 36-hour contracted week. Strong communication and people skills are essential, along with resilience, emotional sensitivity and a genuine passion for continuous customer service improvement. A commitment to equality, diversity and inclusion is required.

What’s on offer:

• Excellent, competitive pay rates – paid weekly
• Supportive management team with approachable, experienced leaders
• A desirable location with great transport links
• A stable, well-resourced, and encouraging working environment