Customer Services Manager

LinkPoint Resources; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturer and retailer is seeking a Customer Services Manager to enhance their retail sites across the UK. The role offers a mix of home-based work and travel, with responsibilities including managing workflows, developing stakeholder relationships, and handling reporting tasks. Ideal candidates will demonstrate exceptional communication skills, analytical capability, and advanced proficiency in MS Office tools.

Qualifications

• Experience in Admin, Retail, or Automotive project management.
• Advanced MS Office skills, especially in Excel and PowerPoint.
• Excellent communication and interpersonal skills.

Responsibilities

• Support in the development and operation of retail sites.
• Manage workflow and create reports and presentations.
• Develop relationships with stakeholders and recommend process efficiencies.

Skills

Communication

Analytical Skills

Networking Skills

MS Office

Commercial Acumen

Job description

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Customer Services Manager, south east area, uk

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Client:

LinkPoint Resources

Location:

south east area, uk, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

389d30c7437a

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We specialise in the recruitment of high quality candidates in the Retail sector. We have an excellent opportunity for a Customer Services Manager / Office Manager to join a leading manufacturer and retailer.

Epsom 1 to 2 days per week / home based with travel to retail sites throughout the UK

Customer Services Manager / Office Manager’s Core Duties

• Support in the development of leading retail sites in line with company brand and strategy
• Support with the day to day running and workflow (i.e., presentations and reports) as requested by retailers
• Support in the implementation of action plans utilising workflow processes from beginning to end
• Support with the termination, transfer or appointment of new retail sites
• Report on the development and status of the retail network
• Develop good working relationships with stakeholders, potential retailers, and partners
• Provide details to stakeholders of key market and industry trends
• Support with the development of retail concepts
• Recommend process efficiencies between retailers
• Develop an understanding of retailer software systems
• Experience within Admin, Retail, or Automotive project management
• Advanced MS Office skills, in particular Excel and PowerPoint - for report generation and presentations
• Good commercial acumen and financial awareness with solid analytical skills
• Able to travel throughout the UK as required
• Able to work independently and manage own workload and priorities
• Excellent communication and interpersonal skills
• Good influencing and networking skills - can create strong working relationships with current and prospective partners / retailers / stakeholders