Customer Services Handler

Unity Insurance Services; Littlehampton; Hybrid; GBP 26,000; Full time

Job summary

Unity Insurance Services cherche un Customer Services Handler pour offrir un service de qualité aux clients d'organisations à but non lucratif. Le candidat idéal aura une expérience en service client et d'excellentes compétences en communication, contribuant à la gestion des requêtes et au bon fonctionnement des opérations d'assurance.

Benefits

28 jours de congés payés augmentant à 32 jours après 2 ans

Pension double matching jusqu'à 10% du salaire brut

Opportunités de formation et de développement via un hub d'apprentissage interne

Qualifications

• Expérience antérieure dans un rôle de service client ou administratif souhaitée.
• Compétences solides en informatique (Word, Excel, e-mail).
• Organisé(e) et axé(e) sur le travail en équipe.

Responsibilities

• Gestion des requêtes entrantes par e-mail, chat en direct et téléphone.
• Soutien aux réclamations d'assurance et traitement des documents.
• Maintien des dossiers exacts et conformes.

Skills

Communication

Attention au détail

Compétences informatiques

Education

Expérience en service client ou administratif

Job description

1 week ago Be among the first 25 applicants

Unity Insurance Services provided pay range

This range is provided by Unity Insurance Services . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Unity Insurance Services

Location: Lancing/Littlehampton (Hybrid – 3 days in the office)

Salary: £25,685 per annum (Band C, Level 3)

Hours: 35 hours per week

Contract: Permanent

About The Role:

At Unity Insurance Services, we’ve been supporting not-for-profit organisations for over 80 years. As a trusted and specialist insurance broker for Scouts, Girlguiding, charities, and community groups, we pride ourselves on delivering tailored, empathetic service to every client. Owned by The Scouts, we share a passion for making a difference and reinvest our profits to help young people gain Skills for Life.

What you’ll be doing:

You’ll play a central role in delivering a high-quality, efficient, and responsive service to our customers and internal teams. From handling phone, email, and live chat queries, to supporting our insurance claims and office operations, your work will directly contribute to the smooth running of our business.

As the Customer Services Handler, your Key Responsibilities will include:

• Managing incoming queries via email, live chat, and phone, providing expert and timely support
• Supporting insurance claims, policy changes, and document processing
• Ensuring accurate and compliant record keeping
• Coordinating office activities, including meetings, supplies, and facilities
• Assisting clients with documentation and insurance-related queries
• Maintaining strong relationships with both internal colleagues and external clients

What we are looking for in our Customer Services Handler:

We’re seeking someone with excellent communication skills, attention to detail, and a proactive approach to their work. Ideally, you’ll have:

• Previous experience in a customer service or administrative role
• Strong IT skills (Word, Excel, email)
• A conscientious, organised, and team-focused attitude
• A passion for delivering outstanding service and upholding our values of Integrity, Respect, Care, Belief, and Cooperation
• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Double matching pension up to 10% of gross salary
• Family Friendly employer with generous family leave
• Learning and Development/training opportunities via our internal learning hub

Closing date for applications: 11:59pm Monday 30th June 2025

Interviews will be held in person at 11:59 pm week commencing Monday 21st July 2025

Strictly no agencies

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Insurance

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