Claims Handler

JR United Kingdom; Basingstoke; Remote; GBP 23,000 - 28,000; Full time

Job summary

A leading company in the Subsidence Services Division is seeking a Subsidence Adjusting Executive. This role offers flexibility with a hybrid working model and the opportunity to manage claims autonomously. Ideal for candidates with experience in subsidence insurance claims who are eager to deliver exceptional customer service and outcomes.

Benefits

Qualification Support for CII/CILA certifications

Pension Scheme: SIPP with up to 6% match

Life Assurance: Up to 10x salary cover

Private Medical Insurance: Individual cover

Dental Insurance: Optional cover for family

Employee Assistance Programme: 24/7 support

Bike to Work Scheme: Loaned bike

Income Protection: 60% salary for 5 years

Gym Discounts: Save at over 3,700 gyms

Travel Insurance: Annual cover

Critical Illness Insurance: £25k–£500k payout

Additional Leave Purchase: Buy extra leave

Electric Car Lease: Tax-saving vehicle lease

Qualifications

• Experience managing subsidence-related insurance claims is essential.
• Confident communicator and negotiator, able to explain complex matters clearly.
• Highly organised and capable of managing a busy caseload.

Responsibilities

• Managing a portfolio of subsidence claims from start to finish.
• Acting as the primary contact for customers and clients.
• Ensuring claims are resolved in a timely manner.

Skills

Communication Skills

Organisation

Customer-Oriented

Adaptability

Job description

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Job Title: Subsidence Adjusting Executive

Location: Remote

Salary: Up to £28k

The Opportunity:

An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.

Your Responsibilities Will Include:

• Managing a portfolio of subsidence claims up to an agreed value
• Acting as the primary point of contact for both customers and clients
• Making technical decisions on your cases once training and licensing are complete
• Producing tailored reports and maintaining accurate action plans for each claim
• Ensuring reserve accuracy and driving claims to a timely resolution
• Liaising with suppliers to monitor progress and service quality
• Communicating updates with all stakeholders throughout the claims process

About You – Knowledge and Experience:

• Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
• Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
• Highly Organised: Capable of prioritising and managing a busy caseload efficiently
• Adaptable: Comfortable working in a fast-paced environment and responding to change
• Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
• Professional Mindset: Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role:

• Comprehensive role-specific training tailored to best practices and system use
• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
• Ongoing professional development through access to leading industry resources

What You’ll Get:

• Qualification Support: Funding for CII/CILA certifications
• Pension Scheme: SIPP with up to 6% match
• Life Assurance: Up to 10x salary cover
• Private Medical Insurance: Individual cover, upgradeable to family
• Dental Insurance: Optional individual or family cover
• Employee Assistance Programme: 24/7 confidential support services
• Bike to Work Scheme: Loaned bike and accessories
• Income Protection: 60% salary up to 5 years
• Gym Discounts: Save at 3,700+ gyms
• Travel Insurance: Annual, including winter sports
• Critical Illness Insurance: £25k–£500k, tax-free payout
• Additional Leave Purchase: Buy up to one extra week
• Electric Car Lease: All-inclusive, tax-saving vehicle lease