Customer services coordinator

TN United Kingdom; Watford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading organisation in Watford as a Customer Services Coordinator. You will be the first point of contact for clients, managing enquiries and ensuring excellent service. This role requires a customer-focused professional with a passion for construction and strong communication skills.

Benefits

Supportive team environment

Opportunities for growth and development

On-site parking

Qualifications

• Experience in customer service or coordination roles.
• Background or strong interest in construction, building, woodwork or tools.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process orders and coordinate deliveries.
• Liaise with internal departments to resolve issues quickly.

Skills

Customer Service

Communication

Organisational Skills

Problem Solving

Tools

Machinery

Tools

Job description

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Your newpany

Are you a customer-focused professional with a passion for construction, building, or DIY? Join a leading organisation in Watford and be a key part of their customer service team.

Your new role

As a Customer Services Coordinator, you’ll be the friendly and efficient first point of contact for the organisation's clients. You’ll manage enquiries, process orders, and ensure customers receive fantastic service every time.

Key Responsibilities:

1. Respond to customer enquiries via phone and email
2. Process orders and coordinate deliveries
3. Liaise with internal departments to resolve issues quickly
4. Maintain accurate customer records
5. Provide knowledgeable support for machinery and tools

What you'll need to succeed

1. Experience in customer service or coordination roles
2. Background or strong interest in construction, building, woodwork or tools
3. Excellent communication and organisational skills
4. A proactive, problem-solving attitude

What you'll get in return

• Supportive team environment
• Opportunities for growth and development
• Convenient Watford location with on-site parking