Customer Services Coordinator

Trane Italia; Basingstoke; On-site; GBP 22,000 - 30,000; Full time

Job summary

Trane Technologies is seeking a Customer Services Coordinator to deliver outstanding support and coordination for service technicians and customers. The role focuses on scheduling workloads, maintaining client relationships, and ensuring efficient administrative processes.

On-site five days a week, the position emphasizes strong communication, invoicing accuracy, and collaboration with cross-functional teams to improve service delivery and customer satisfaction.

Qualifications

• Proven experience in a customer care or service support role.
• Strong knowledge of customer service principles and practices.
• Excellent interpersonal and communication skills.
• Ability to motivate technicians to deliver great customer experiences.
• Experience with processing invoices and purchase orders within authority levels.
• Analytical thinking and problem-solving abilities.
• Proficiency with customer service software and MS Office.

Responsibilities

• Provide exceptional customer service and support for scheduling service technicians.
• Schedule technician workload for PPM, breakdowns, warranty work, hires and commissioning.
• Build and maintain strong relationships with customers as the primary contact.
• Collaborate with Service, Sales and Operations to share customer insights.
• Ensure timely invoice processing within agreed authority limits.
• Generate regular reports on completed invoiced work orders.
• Support service technicians and ensure adequate regional desk coverage during peaks.
• Communicate updates with supervisors, technicians and customers to drive improvement.

Skills

Customer service

Scheduling

Invoicing

CRM software

MS Office

Tools

MS Office Suite

Inspire systems

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

Position Overview:

The Customer Services Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians' workload and support the coordination of customers' needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.

Key Responsibilities:

Customer and Technician Support:

• A proactive approach on dealing with high volume incoming calls.
• Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Support service technicians and ensure appropriate team cover across regional service desk at peak times.
• Communications with supervisors, technician, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in a customer care or service support role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Effective communication skills
• Knowledge of processing invoices and Purchase Orders within levels of authority limits
• Analytical thinking and problem-solving abilities.
• Proficiency in using customer service software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Proficient in using Microsoft Office Suite.
• Knowledge of Inspire systems, however, training can be given.