HVAC Service Technician - Kent

G10 Trane UK Limited; Basingstoke; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company van

Pension

Healthcare

Life insurance

Wellbeing platforms

Job summary

Trane Technologies is seeking a field-based technician to service customer sites with PPMs, breakdowns, warranty work and commissioning. You’ll build lasting relationships with customers, collaborate with service desk, sales and operations, and generate regular reports on completed work orders.

Proficiency with diagnostic software, Apps and MS Office is essential, as is a UK driving license and right to work in the UK.

Qualifications

• Proven service or field-based technician experience.
• Strong customer service principles and interpersonal skills.
• Proficiency with diagnostic software, Apps and MS Office.
• UK driving licence and right to work in the UK.

Responsibilities

• Diagnose system problems on customer sites and perform PPM, breakdowns, warranty work, hire and commissioning.
• Build relationships with customers and collaborate with service desk, sales and operations.
• Generate reports on completed work orders and manage CRM communications.
• Maintain quality controls and administration, following specifications and using tools.

Skills

Customer service

Communication skills

Problem solving

Standby availability

Team collaboration

MS Office

Education

Appropriate skilled based certificates with F-Gas

Tools

Diagnostic software

Apps

MS Office Suite

Hand-tools

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

Key Responsibilities:

• Customer and Technical: Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits. Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads. Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights. Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders. Customer Relationship Management: Foster strong relationships with customers through exceptional customer service. Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
• Internal Controls and Administration: Proven experience in service or field-based technician role. Strong knowledge of customer service principles. Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences Effective communication skills Analytical thinking and problem-solving abilities. Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• Proficient in using Microsoft Office Suite.
• UK Drivers license as a company vehicle will be allocated
• Right to Work in the UK

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van
• A fast-paced working environment
• An excellent working culture and community
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world.

With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.

Learn more about building a career with us.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]